Customer Admissions Manager

Infinite Aged Care Pty Ltd; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Job summary

A leading aged care provider in Adelaide seeks a Customer Admissions Manager to drive sales and maintain strong relationships with residents. Applicants should have experience in sales or business development within the aged care industry and possess excellent time management skills. This full-time role offers a range of benefits including professional development opportunities and employee discounts.

Benefits

Laptop and phone allowances

Employee discounts via Flare

Employee Assistance Program

Leadership training

Fitness Passport

Qualifications

• Proven experience in sales or business development, preferably in aged care.
• Ability to manage a referral/channels partner network.
• Knowledge of aged care regulations and policies is highly regarded.

Responsibilities

• Drive sales and occupancy across 3 homes around the Adelaide CBD.
• Help new resident families understand the aged care system.
• Maintain relationships with residents and partners.

Skills

Sales experience

Relationship management

Time management

Empathy

CRM software proficiency

Tools

Microsoft Office

Job description

Our Role

Reporting to our National Sales & Admissions Manager who is based at our Gold Coast Corporate office, the Customer Admissions Manager (CAM) is responsible for driving sales and occupancy, plus maintaining strong relationships with residents and partners within our organisation. Our vision at Infinite care is: Aged Care Provider - Redefining a New Generation of Residential Care

This exciting full time permanent role in our Adelaide footprint, breaks the traditional views on acquiring new consumers. It will challenge and reward you professionally - and for a true sales professional who thrives on achieving outstanding sales results and delivering service excellence, the role provides unlimited scope to be rewarded for both.

Due to internal movements & growth, we are seeking a new Customer Admissions Manager, who will be based in our regional office in Klemzig and will be responsible for driving sales across our 3 homes around the Adelaide CBD. You will also work closely with our new resident families to guide them through what can be an emotional, stressful, and often very confusing process to understand the aged care system.

Our ideal applicants will:

• Have proven experience in sales, business development, or relationship management, preferably in the aged care or healthcare industry.
• Be able to demonstrate the ability to manage a referral / channel partner network which can generate qualified leads.
• Be able to build strong relationship and by doing so close deals and achieve targets.
• Possess excellent time management skills.
• Empathy, compassion, and a genuine interest in supporting the needs of elderly individuals.
• Proficiency in using CRM software, Microsoft Office, and other relevant tools.
• Knowledge of aged care regulations, policies, and industry best practices will be highly regarded.

What’s in it for you?

• Laptop, phone and other allowances to help you perform at your best and be on the move!
• Vast array of employee discounts across Food, Clothing, Electrical and other services via our external partner called Flare. Fitness Passport with is an additional discount to fitness, wellness and wellbeing sessions.
• Industry leading digital solutions that enable work life balance, accessibility to your colleagues to set you up for success.
• Free and confidential Employee wellbeing, financial counselling, mental health and life coaching via our Employee Assistance Program.
• Employee referral program whereby attracting talent to Infinite is a key financial reward and recognition outcome for our people.
• Free professional development leadership training via micro-learning platforms.
• We offer our employees the opportunity to broaden their skills and achieve their potential whilst at the same time create a home away from home for our residents and their loved ones.

Infinite Aged Care, is a leader in residential aged care. We have facilities in Queensland, NSW and South Australia and soon to be Victoria, we take pride in our ability to provide an environment which encourages and enables residents to remain independent.

To view our existing locations navigate via the link :Residential Aged Care Facilities - Our Locations | Infinite Care