Customer Accounts & Payments Specialist

Single Origin Pty Ltd; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Single Origin Pty Ltd is seeking a Customer Accounts Assistant to support customer accounts, payments and reconciliations across Finance and Customer Operations in Sydney. You will resolve inquiries, process payments and help improve data accuracy and automation.

The role focuses on timely account resolution, stakeholder collaboration and ongoing process improvements within a fast-paced FMCG environment.

Qualifications

• 3+ years' experience in Accounts Receivable, Credit Control or Customer Accounts.
• Experience managing reconciliations, payment processing and financial transactions.
• Experience working with accounting or ERP systems.
• Strong attention to detail and the ability to identify and investigate discrepancies.
• Excellent communication and stakeholder management skills.
• Experience with NetSuite, Shopify, Stripe or Square or similar platforms is highly regarded.
• Exposure to FMCG, wholesale, food manufacturing or customer-facing businesses is a bonus.

Responsibilities

• Manage customer enquiries relating to invoices, payments, statements, credits and account balances.
• Provide timely, professional support to customers and internal teams, resolving account and payment issues efficiently.
• Process payments, allocate incoming funds and assist with overdue account follow-up.
• Complete daily bank, merchant and clearing account reconciliations, ensuring transactions are accurately recorded.
• Reconcile payment platforms including Shopify, Stripe, Square, Secure Pay and Amex, investigating and resolving discrepancies as required.
• Prepare credit notes, journals, account adjustments and Direct Debit ABA files.
• Maintain accurate customer account information across ERP and ordering platforms.
• Support month-end finance activities, reporting and reconciliations.
• Identify opportunities to improve processes, reduce manual administration and improve data accuracy.
• Maintain process documentation and support the effective use of systems and automation.
• Assist with other finance and administration tasks as required.

Skills

Accounts receivable

Credit control

Payment processing

Stakeholder management

Tools

NetSuite

Shopify

Stripe

Square

Job description

Single Origin Pty Ltd is seeking a Customer Accounts Assistant to support customer accounts, payments and reconciliations across Finance and Customer Operations in Sydney. You will resolve inquiries, process payments and help improve data accuracy and automation.

The role focuses on timely account resolution, stakeholder collaboration and ongoing process improvements within a fast-paced FMCG environment.