Customer Account Executive

Wpay; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Team discounts across Woolworths Group

Robust rewards program

Wellbeing programs (Sonder app)

Job summary

Woolworths Group, through its Wpay payments arm, is seeking a Senior Account Manager to drive strategic growth with client partners. You will support Senior Account Managers, develop strategic account plans, and collaborate with Product, Technology and Customer teams to deliver timely solutions.

You will build strong relationships, manage multiple priorities in a fast-paced environment, and contribute to go-to-market strategies while ensuring customer success and growth.

Qualifications

• Excellent organizational and multitasking skills.
• Proven ability to build strong relationships and negotiate successful outcomes.
• Exceptional written and verbal communication and presentation skills.

Responsibilities

• Support various customer accounts and assist in managing projects and prioritizing initiatives.
• Create and implement account strategies to foster growth and build long-term partnerships.
• Partner with support and technical teams to ensure customer SLAs are met and identify areas for improvement.
• Contribute to go-to-market strategies through pipeline management, research, event coordination, and marketing support.

Skills

Excellent organizational skills and多任务

Tools

G Suite

Job description

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Welcome to Wpay

Wpay is one of Australia and New Zealand’s leading payment experience companies. We unlock the untapped potential of payments to help complex businesses simplify their operations and accelerate growth. At the same time, we enhance customer experiences and keep them safe from fraud.

Founded within the Woolworths group, we’re Australia’s largest non-bank payments provider. We process over 1.55bn transactions and over $85bn in volumes each year, servicing over 25m customers in-store and 27m customers online – every week. As we grow, we're committed to building payment experiences and move businesses beyond payments. We’re looking for people capable of driving innovation and transformation in an industry ready for disruption. Shaping the future of payments takes innovation and collaboration, and together, we’ll make it a reality.

What you’ll do:

As a key member of our team, you will be central to our strategic growth. You will support our Senior Account Managers in delivering the Wpay partnership model by developing strategic account plans and roadmaps tailored to client needs. Your day-to-day will involve collaborating with cross-functional teams across Product, Technology, and Customer to deliver timely solutions, and building strong internal relationships to help drive our product roadmap forward. You will also:

Support various customer accounts and assist in managing projects and prioritizing initiatives.

Create and implement account strategies to foster growth and build long-term partnerships.

Partner with support and technical teams to ensure customer SLAs are met and identify areas for improvement.

Contribute to go-to-market strategies through pipeline management, research, event coordination, and marketing support.

What you’ll bring:

To be successful in this role, you will have a passion for driving growth and building strong, lasting partnerships. You are a natural collaborator with the ability to manage multiple priorities in a fast-paced environment. We are looking for someone with:

Excellent organizational and multitasking skills.

Proven ability to build strong relationships and negotiate successful outcomes.

Proficiency with Google tools (G Suite).

Experience in supporting customer-focused projects and initiatives.

Strong leadership and influencing capabilities.

Exceptional written and verbal communication and presentation skills.

What you’ll experience

A commitment to flexibility through a hybrid working model which combines time spent at a support office and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams

High-impact role supporting our teams who enrich our communities.

A leading business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.

A progressive and competitive leave policy that gives you more space for what matters to you.

Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.