CRM Campaign Coordinator

Ticketek; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Front row tickets

Backstage access

Hybrid work model

Birthday leave

Volunteer day

Job summary

Ticketek Entertainment Group (TEG) in Sydney seeks a CRM Campaign Coordinator to manage multi-channel campaigns across email, push, in-app, SMS and on-site channels, ensuring accuracy, on-brand messaging and compliance with the SPAM Act.

You will create copy, build audience segments, schedule campaigns, manage booking calendars, and report on performance, working with stakeholders to drive engagement and ticket sales across our events network.

Qualifications

• Experience creating, scheduling and optimizing multi-channel campaigns.
• Ability to build audience segments and run A/B tests.
• Excellent copywriting and on-brand content creation.

Responsibilities

• Create, schedule and deploy campaigns across email, push, in-app, SMS and on-site channels.
• Build audience segments, run A/B tests, refine campaigns to lift engagement and drive ticket sales.
• Deliver post-campaign reporting, track performance against benchmarks, identify optimization opportunities.

Skills

Sharp Communicator

Detail-Driven & Organised

Tech-Savvy Marketer

Tools

HTML basics

Photoshop

Canva

Google Workspace

Microsoft Office

Monday.com

Braze

Job description

Ticketek Entertainment Group (TEG)is a Live Experience Group that helps people discover, access and experience the unforgettable. We believe Life is better live. With over 50 years in live entertainment, we sell more than 30 million tickets annually, connect with 30 million fans across Australia and New Zealand, and bring 18,000+ events to life each year. Headquartered in Sydney, we operate globally across eight pillars: Ticketing, Live Touring, Sport, Immersive Experiences, Customer & Data Solutions, Venues, VIP Experiences and Partnerships. Through our integrated operating model, we bring the best live content, ticketing and technology to our partners and create unforgettable memories that last a lifetime.

Our values guide everything we do: we partner with purpose, empower boldness within clear boundaries, and celebrate human connection – always putting the fan first.

The RoleThe CRM Campaign Coordinator will work with leading marketing technology platforms, executing campaigns across all genres via our owned marketing channels. The position will be expected to create copy, audience target segments, schedule campaigns, manage booking calendars, and report on campaign performance.

As CRM Campaign Coordinator you will work independently or collaboratively with a team to improve processes, brainstorm innovative ways to engage audiences and drive revenue for some of the most exciting events in the industry.Outcomes to DeliverIn this role, success looks like:Campaign Execution: Create, schedule and deploy customer-facing marketing campaigns across email, push, in-app, SMS and on-site channels, ensuring every send is accurate, on-brand and compliant with the SPAM Act. Audience & Performance Optimisation: Build and target audience segments, run A/B tests on messaging, subject lines and CTAs, and continually refine campaigns to lift engagement and drive ticket sales. Insights & Reporting: Deliver post-campaign reporting to clients and internal stakeholders, track performance against benchmarks, and identify opportunities for campaign and process improvements.

Capabilities to BringYou’ll thrive in this role if you bring:

• Sharp Communicator: Strong writing and copywriting skills, with a knack for persuasive, on-brand content that drives ticket sales and audience growth.
• Detail-Driven & Organised: High attention to detail and well-developed time management skills, with the ability to juggle conflicting deadlines and manage booking calendars with ease.
• Tech-Savvy Marketer: Basic HTML and image manipulation skills (Photoshop or Canva), working knowledge of Google Workspace, Microsoft Office and tools like Monday.com, and an understanding of customer segmentation and the SPAM Act – experience with Braze is a strong advantage.

Front row perks

• Front row and backstage access to live moments – free and discounted tickets to shows, sport and festivals across our network, plus presales and staff allocations for major on-sales.

A global stage

Headquartered in Sydney with offices across seven countries and four continents, working alongside some of the biggest names in Australian and international live entertainment.

Flexibility

• Hybrid and flexible working, with flexible hours where your role allows.

Parental leave for everyone

• Paid leave for primary caregivers regardless of gender, with real support returning to work.

Leave, your way

• Annual leave plus extras like birthday leave and purchase leave.

Your backstage crew

• Confidential support via our Employee Assistance Program (EAP), including career coaching for you and your family, plus free flu vaccinations.

Giving back

• One paid volunteer day a year to support our community.

Your next act

• Structured development programs like Ticketek Academy, secondments to major events, and career paths tailored to your interests and skills.

Recognition that means something

• ALL STAR Awards and service milestones, celebrating the people and teams who bring our values to life every day.

TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment.

Learn more about TEG here – www.TEG.com.au