Crew Lead, Complex Investigations

Narooma; New South Wales; On-site; AUD 230,000 - 330,000; Full time

Job summary

CommBank is seeking an Executive Manager, Crew Lead, Complex Investigations to lead the strategy, roadmap and delivery of a critical economic crime investigations capability. You will shape smarter workflows through data, automation and decision support and champion technology-enabled change that improves customer, regulatory and business outcomes.

You will join Risk Management and work with product, technology, data and risk teams to translate objectives into quarterly plans, build an

Qualifications

• Significant experience leading large-scale product, technology, operations or transformation teams.
• Strong record of delivering customer, regulatory and risk outcomes through multidisciplinary teams.
• Executive-level stakeholder engagement and partnership capability.
• Data-led approach to performance, prioritisation and decision-making.
• Experience in financial crime, investigations, banking, workflow, automation or technology-enabled operational change would be highly regarded.

Responsibilities

• Own end-to-end strategy, roadmap, performance and delivery outcomes for the crew.
• Lead a multidisciplinary team spanning product, technology, data, risk, operations, delivery and change.
• Translate strategic objectives into actionable quarterly plans, squad priorities, delivery milestones and performance measures.
• Shape and prioritise a clear, outcome-focused backlog that balances transformation, operational resilience, regulatory delivery, risk reduction and customer impact.
• Establish strong governance across planning, delivery, controls, risks, issues, dependencies, decisions and executive reporting.
• Use data, metrics and insights to monitor performance, identify opportunities and support timely executive decision-making.
• Build strong partnerships across Economic Crime, Technology, Risk, Data and Operations to resolve dependencies and deliver sustainable change.
• Create an accountable and engaged crew culture that champions simplification, automation, resilience, continuous improvement and safe delivery.

Job description

Executive Manager, Crew Lead, Complex Investigations

• Lead the strategy, roadmap and delivery of a critical Economic Crime investigations capability.


• Shape smarter ways of working through data, automation, improved workflow and decision support.


• Champion responsible technology-enabled change that delivers better customer, regulatory and business outcomes.

Do Work That Matters

Lead Complex Investigations, a critical Economic Crime capability focused on improving how investigation teams operate through better data, tooling, workflow, automation and decision support.

This is an opportunity to bring together business, operations, technology, data and risk to strengthen investigation quality, speed and consistency at scale. You will balance transformation ambition with operational realities, ensuring change is practical, adopted and aligned to measurable outcomes for customers, regulators and the business.

See yourself in our team

Risk Management helps CommBank identify, assess and manage risk, protecting our customers, strengthening the bank and enabling sustainable growth. You’ll join a collaborative environment where people solve complex challenges, influence strategic decisions and use data, insights and innovation to make a meaningful impact.

As Executive Manager, Crew Lead, Complex Investigations, you will:

• Own the end-to-end strategy, roadmap, performance and delivery outcomes for the crew.


• Lead a multidisciplinary team spanning product, technology, data, risk, operations, delivery and change.


• Translate strategic objectives into actionable quarterly plans, squad priorities, delivery milestones and performance measures.


• Shape and prioritise a clear, outcome-focused backlog that balances transformation, operational resilience, regulatory delivery, risk reduction and customer impact.


• Establish strong governance across planning, delivery, controls, risks, issues, dependencies, decisions and executive reporting.


• Use data, metrics and insights to monitor performance, identify opportunities and support timely executive decision-making.


• Build strong partnerships across Economic Crime, Technology, Risk, Data and Operations to resolve dependencies and deliver sustainable change.


• Create an accountable and engaged crew culture that champions simplification, automation, resilience, continuous improvement and safe delivery.

We’re interested in hearing from people who:

You combine strategic thinking with practical execution and can connect business, operational and technology priorities in complex, regulated environments. You bring clarity to ambiguity, build trusted partnerships and turn long-term direction into sustainable delivery.

You’ll bring:

• Significant experience leading large-scale product, technology, operations or transformation teams.


• A strong record of delivering customer, regulatory, risk or business outcomes through multidisciplinary teams.


• Sound strategic, commercial and operational judgement, with the ability to connect vision, prioritisation and execution.


• Strong knowledge of risk management, governance, controls and delivery assurance in a regulated environment.


• Executive-level stakeholder engagement, influencing and partnership capability.


• Experience navigating competing priorities, cross-domain dependencies and complex trade-offs.


• A data-led approach to performance, prioritisation and decision-making.


• A commitment to developing people and building high-performing, inclusive teams. Experience in financial crime, investigations, banking, workflow, automation or technology-enabled operational change would be highly regarded.

Working with us:

At CommBank, we’re committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we’re particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 696.