Credit Risk Manager

Shift; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid working

Parental leave 26 weeks

Strategy Week

Flat structure

Wellbeing

Job summary

Shift is seeking a Credit Risk Manager in Sydney to lead escalated credit decisioning within the Small Business Division. You will own judgment-based decisions up to the $500K DLA, set at-the-margin standards, and drive policy evolution through data-driven insights and cross-functional collaboration.

In this role you will codify decisions, monitor escalation metrics, and partner with Technology and Operations to align processes with risk appetite. Hybrid working is available.

Qualifications

• Strong understanding of credit risk principles and portfolio management.
• Analytical abilities with data interpretation and Excel-based reporting.
• Experience with credit decisioning and escalation processes.
• Familiarity with PD metrics and risk frameworks.

Responsibilities

• Decision escalated scorecard referrals up to the delegated limit ($500K).
• Set and document credit standards for at-the-margin cases and codify decisions into policy.
• Measure and report monthly on service standards for escalated referrals.
• Lead transition of credit decisioning from Customer Solutions to SBD and standardise escalation pathways.
• Provide credit input into digital experience design and process improvements.

Skills

Credit risk principles

Portfolio management

Risk appetite

Data interpretation

Excel reporting

Stakeholder engagement

Decisioning experience

PD metrics

Education

Finance / risk management degree

Job description

Who is Shift?
Shift provides business finance to small, established and corporate sized businesses in Australia, including Business Overdraft, Equipment Line, Asset Finance, Term Loan and Trade Account. Founded in 2014, Shift has funded more than 30,000 Australian businesses.

At Shift, our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses.

About the Role

As Credit Risk Manager at Shift, you will be responsible for credit decisioning of escalated originations within our Small Business Division (SBD). With Delegated Lending Authority (DLA) up to $500K, you will handle scorecard referrals unresolved by Customer Solutions, focusing especially on at-the-margin cases that require judgment. This role is essential in delivering consistent, accountable credit standards and supporting SBD’s growth by consolidating credit decisioning under a single function.

As Shift further develops its digital and automated capabilities, your focus will evolve to include originations credit strategy, in-life (Continuous Credit) settings, and process and digital design, drawing on insights from hands-on decisioning.

What You’ll Do

Credit Decisioning

Decision escalated scorecard referrals outside standard rules, exercising DLA up to $500K.

Own judgment-based decisions and applications just outside policy, approving, restructuring, or declining in line with risk appetite and credit policy.

Deliver escalated referral decisions within agreed service standards, targeting under one business day turnaround.

Act as the escalation point for complex or material credit cases across SBD.

Credit Standards & Strategy

Set and document credit standards for at-the-margin cases, including complexity assessment.

Progressively codify judgment-based decisions into policy and scorecard rules, reducing avoidable referrals.

Refine SBD’s originations credit strategy using insights from escalated decisions.

Input into continuous credit settings and participate in hindsight reviews of escalated decisions.

Data, Insights & Performance

Establish, measure, and report monthly on service standards for escalated referrals.

Track and report on escalation rates, turnaround times, and decision outcomes.

Inform policy, scorecard, and process improvements based on exception and loss experience.

Decisioning Transition & Stakeholder Management

Lead the transition of credit decisioning from Customer Solutions into SBD.

Standardise escalation pathways for referred deals.

Partner with the Customer Solutions Manager to optimise team capacity for customer and broker engagement.

Represent credit decisioning across SBD Product, Technology, and Operations initiatives.

Process & Digital Design

Provide credit input into digital experience design by leveraging direct decisioning experience.

Identify manual controls and gaps in originations credit processes.

Support standardisation of credit guidance and documentation.

Ensure process changes are well-governed and operationally supported.

Skills & Experience

Strong understanding of credit risk principles, portfolio management, and risk appetite frameworks.

Analytical abilities with proficiency in data interpretation and Excel-based reporting.

Sound credit judgment with the ability to make timely, well-reasoned decisions and structure mitigants for complex deals.

Excellent stakeholder engagement and communication skills, including the ability to clearly explain decision rationales.

Proficiency in financial statement analysis, bureau data, and banking transactions; familiarity with automated and digital decisioning.

5+ years’ experience in credit risk, credit assessment, or lending roles (including holding a DLA).

Experience in small business or commercial lending highly regarded.

Demonstrated ability to assess complex applications.

Familiarity with credit risk frameworks, scorecard-based decisioning, and referral management.

Experience interpreting Probability of Default (PD) metrics for exposure and limit setting.

Demonstrated success in translating decisioning outcomes into policy, scorecard, or process improvements.

Qualifications

Relevant qualification in finance, economics, risk management, or a related discipline – preferred but not essential.

#LI-SA1

Hybrid working

we’re headquartered in North Sydney with state-based workplaces and offer a hybrid work policy. Our offices have spaces for collaboration, socialising and focused work.

Parental leave

up to 26 weeks paid.

Strategy Week

twice a year the whole team comes together to hear the business strategy and product and technology roadmap first-hand, with fortnightly all-company business updates in between.

Flat structure

everyone can learn from each other and senior leaders across the business.

Wellbeing

benefits supporting your physical, psychological and financial wellbeing, from a day off on your birthday to end of trip facilities.

Additional information