Credit Officer

Transurban; Sydney; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible, hybrid work after training

No weekends and no late shifts

Fortnightly Mon-Fri shifts: 8.30–4.30,

Six weeks onsite training

Job summary

Transurban is seeking a Collections Officer in Sydney to support customer outcomes, optimise cash flow, and manage credit risk within a professional contact centre. You will handle a mix of inbound and outbound calls, negotiate payment arrangements, and review accounts for risk and next actions.

Six weeks of comprehensive onsite training will be provided at Eastern Creek or CBD, after which the role may be based in Eastern Creek or CBD.

Qualifications

• Experience in a fast-paced call or contact centre environment.
• Excellent communication skills with customers and internal teams.
• Proficient in Microsoft Office (Outlook, Excel).
• Ability to multi-task across systems and data with accuracy.

Responsibilities

• Handle inbound and outbound customer calls to support payments and resolutions.
• Negotiate payment arrangements and ensure compliant outcomes.
• Review customer accounts for risk and next actions.
• Support customers in financial hardship with fair solutions.
• Coordinate with internal teams and external agencies as needed.
• Maintain compliance with policies, privacy, and risk controls.

Skills

Call centre experience

Strong communication

MS Office

Attention to detail

Australian working rights

Job description

Sydney (Eastern Creek or CBD office location) Permanent and Fixed-term positions available. Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions- building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.

What’s in it for you?

• Attractive salary package
• Permanent or fixed-term positions
• Flexible, hybrid work arrangement after training completion
• No weekends and no late evening shifts!
• Enjoy a fortnightly roster of Monday–Friday shifts (8.30am-4.30pm, 9.00am-5.00pm, or 9.30am-5.30pm)
• 6 weeks of comprehensive, fully paid onsite training delivered at our Eastern Creek office (or CBD office)
• Following your training, the role can be based in either Eastern Creek or CBD office

About the role

As a Collections Officer, you’ll support strong customer outcomes while helping optimise cash flow and manage credit risk within a structured, professional contact centre environment.

• Manage a combination of inbound and outbound customer calls, with calls averaging around 20 minutes per call, designed to support quality conversations and effective resolution
• Negotiate outstanding payments and deliver fair, compliant, outcome focused resolutions
• Review and assess customer accounts to identify risk, next actions, and appropriate outcomes
• Support customers experiencing financial hardship by identifying fair and sustainable solutions
• Collaborate closely with internal stakeholders, including Customer Service, Account Managers, and Credit leaders
• Manage relationships with external Debt Collection Agencies, including referrals, progress updates, and supporting performance reviews.
• Maintain strong compliance with credit policies, privacy obligations, legislative requirements, and risk‑minimisation practices.

Core Requirements

This role is fast‑paced and dynamic, requiring strong competency skills — including navigating multiple systems, managing several screens at once, and confidently talking while typing. You’ll also be operating on a dialer and managing high‑volume call activity, which means strong multi‑tasking and attention to detail are key. We’re looking for someone with a curious mindset and transferable skills who can grow and thrive in our team.

• Must have experience working in a fast-paced call or contact centre environment (exposure to credit, debt collection, or financial services is highly regarded but not essential)
• Strong communication skills, with the ability to engage professionally and empathetically with customers and internal teams
• Confidence working across multiple systems, policies, and data in a fast-paced environment
• A positive, adaptable mindset, with the resilience to manage challenging conversations and openness to feedback and development
• Proficient in Microsoft Office Suite (Outlook and Excel)
• Strong attention to detail and accuracy
• Must have Full Working rights in Australia
• Must be able to successfully complete and clear all required background and criminal history checks

Comprehensive training will be provided, ensuring you are fully supported in developing the necessary technical and operational skills to succeed.

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.

We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability.

Job Type: Permanent

Closing Date: 05-Oct-2026 0:00

Please note: The closing date reflects the time zone of the Primary Location for this job posting.

Primary Location: Parramatta & Western Suburbs Sydney NSW

For more information about our Teams and Benefits: http://careers.transurban.com/transurban-life

Transurban is driven by bringing people and places closer. The roads we plan, build, operate and maintain make communities stronger, across North America and Australia. Together, we’re building a future that marries traditional infrastructure with emerging technology. We’re making roads ready for driverless cars and predicting accidents before they happen. We’re getting people where they’re going. And we’re doing it faster, smarter and safer, every last one of us.