Credit Manager

Westpac Group; Adelaide; On-site; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Top mortgage rates for staff

Flexible leave options

Learning & development opportunities

Volunteer programs

Job summary

Westpac Group in Adelaide seeks a Credit Manager to lead credit assessments for mortgage products and support responsible lending practices. The role focuses on delivering quality decisions with a strong customer and regulatory focus, collaborating across teams to optimize service delivery.

The successful candidate will manage inbound inquiries from Brokers, Bankers and Assessors, influence stakeholders, and uphold high standards of discretion and accuracy in a fast-paced environment.

Qualifications

• Experience making credit decisions, e.g., as a Credit Manager, Senior Assessor, Home Finance Manager, or Lender.
• Ability to influence key stakeholders and work autonomously.
• Confident written and verbal communication with internal/external customers.
• Attention to detail and discretion with confidential information.
• Positive, accountable, solutions‑oriented mindset.

Responsibilities

• Deliver high-quality, timely credit assessments for Westpac Group mortgage products.
• Collaborate with teams to support responsible lending and regulatory compliance.
• Handle inbound calls from Brokers, Bankers and Assessors regarding home loan applications.
• Identify and manage risks, monitor recurring issues, and contribute to service improvements.

Skills

Stakeholder influence

Autonomous work

Communication skills

Attention to detail

Job description

• Adelaide based role (25 Pierson St, Lockleys)
• Dynamic, fast paced environment

Reap the benefits of working with a diverse, inclusive and vibrant team as part of one of Australia’s Big Bring your customer service and sales experience and build a long-lasting career in Banking and Finance!

Bring your high-performer energy to a fast-paced environment where every day is an opportunity to excel!

About the opportunity

As the Credit Manager, you will be a key member of the Mortgage Operations business, and your role will be paramount to the delivery of Westpac’s vision. You will display a strong customer and operational focus, as well as ensuring a high level of productivity, service delivery and regulatory compliance.

You will be responsible for delivering high-quality and timely credit assessments for Westpac Group’s mortgage products. Collaborate closely with teams across the business to support strategic goals, responsible lending practices, and a safe, healthy work environment. A core part of your role involves managing inbound calls from Brokers, Bankers, and Assessors regarding home loan applications for Westpac Group brands, including Westpac, St.George, Bank of Melbourne, and BankSA. Additionally, you will proactively identify and manage risks, monitor recurring issues, and contribute to service enhancements that elevate both customer experience and operational efficiency.

About you

We are looking for a passionate and curious individual, who will strive to meet our Mortgage Operations Lending needs, delivering sound customer focused risk/reward outcomes. You will also have a growth mindset, demonstrated problem-solving skills, adaptability, as well as the ability to work in a high-impact and fast-paced environment.

In addition;

• Currently making credit decisions, either as a Credit Manager, Senior Assessor, or as an established Home Finance Manager, or Lender
• Ability to influence key stakeholders
• Ability to work autonomously and manage workloads based on priorities
• Confident written and verbal communication, with the ability to build professional partnerships with internal and external customers
• Attention to detail and the ability to handle confidential information with discretion
• Positive attitude, strong accountability and solutions-oriented

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, Sustainability and Flexibility’ section.