Credit Controller

Vela Software; City of Brisbane; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Bonus Scheme

Group Superannuation Plan

Employee Referral Scheme

Share Purchase Plan

EAP

Job summary

Vela APX is seeking a proactive Credit Controller to protect cash flow and minimise bad debt exposure in a dynamic financial environment. You will manage end-to-end credit control, including allocations, reconciliations, statements, and automated reminders, while upholding strong customer relationships and professional debt collection practices.

You will provide regular reports, oversee overdue balances, and escalate issues to senior management as required.

Qualifications

• Background in finance is advantageous
• Proven Credit Control or Accounts Receivable experience within a professional environment
• Excellent written, verbal and interpersonal communication skills
• Solid understanding of accounts receivable and related principles
• Experience with undertaking reconciliations of accounts receivable ledgers on disputed accounts

Responsibilities

• Customer payment allocation and processing
• Contacting customers to resolve payment issues and increase collections while maintaining strong relationships
• Providing tailored updates and high-level summary reports for relevant stakeholders
• Logging all collection activity in the Credit Collection system in real-time
• Ensuring compliance with credit policies and payment terms
• Investigating and troubleshooting issues with invoices and customer payments in the AR Ledger data, then providing guidance to resolve the issue
• Joining regular accounts receivable ledger reviews and follow up on agreed actions
• Escalating unaddressed or high-value overdue debts to senior management as required
• Notifying relevant teams if a customer enters administration and assist with claims processes
• Performing account reconciliations and resolve invoice discrepancies promptly

Skills

Excel

Microsoft Suite

Netsuite

Microsoft Dynamics 365

Tools

Netsuite

Microsoft Dynamics 365

Excel

Job description

This is a fantastic opportunity for someone who thrives on building relationships, maintaining accuracy, and driving results in a fast-paced financial environment.

You will be responsible for protecting cash flow and minimising bad debt exposure by managing end-to-end credit control. This includes daily customer payment allocations, account reconciliations, generating statements and invoices as required, and overseeing automated payment reminders. You will build and maintain strong customer relationships, taking a proactive approach to debt collection that balances persistence with professionalism and a positive customer experience. You will also maintain oversight of overdue debt across each business in your portfolio, providing essential reporting and recommendations.

Key Responsibilities:

Customer payment allocation and processing

Contacting customers to resolve payment issues and increase collections while maintaining strong relationships

Providing tailored updates and high-level summary reports for relevant stakeholders

Logging all collection activity in the Credit Collection system in real-time

Ensuring compliance with credit policies and payment terms

Investigating and troubleshooting issues with invoices and customer payments in the AR Ledger data, then providing guidance to resolve the issue

Joining regular accounts receivable ledger reviews and follow up on agreed actions

Escalating unaddressed or high-value overdue debts to senior management as required

Notifying relevant teams if a customer enters administration and assist with claims processes

Performing account reconciliations and resolve invoice discrepancies promptly

What We’re Looking For:

Background in finance is advantageous

Proven Credit Control or Accounts Receivable experience within a professional environment

Proficient in Excel and other Microsoft suite

Experience With Netsuite or Microsoft Dynamics 365 highly favoured

Excellent written, verbal and interpersonal communication skills

Solid understanding of accounts receivable and related principles

Experience with undertaking reconciliations of accounts receivable ledgers on disputed accounts

Commitment to excellence, innovation and continuous improvement

About the company

Vela APX is one of the operating groups of Constellation Software Inc. CSI is listed on the Toronto Stock Exchange (CSU) and acquires, manages, and builds industry-specific software companies across the globe, providing them with strategic guidance and financial security. Headquartered out of Brisbane, Vela APX provides finance, HR, payroll and administrative support to our growing number of software companies across Australia, New Zealand, India, UK, Japan, US and Singapore.

Why Join Vela APX?

At Vela APX, we believe in taking care of our team. Here are some of the perks and benefits awaiting you:

Enjoy work-life balance with our hybrid working arrangements

Unlock opportunities for professional development and growth

Access a variety of benefits including Bonus Scheme, Group Superannuation Plan, Employee Referral Scheme, Share Purchase Plan, EAP and more.