Credit Care Consultant

MyState Limited; City of Hobart; On-site; AUD 60,000 - 80,000; Full time

Job summary

A local bank in Tasmania seeks a Credit Care Consultant to assist customers through financial challenges. The role involves providing expert advice and support to individuals facing credit difficulties. Ideal candidates will have strong communication skills and experience in financial services. Join a dynamic team that is dedicated to making a real impact in the community. Applications close on 15 October 2025.

Qualifications

• Experience in financial services or similar roles is preferred.
• Ability to provide exceptional customer service.
• Strong problem-solving skills to assist customers.

Responsibilities

• Assist individuals in navigating their credit journeys.
• Provide expert advice and improve customers' financial futures.
• Oversee accounts that are in arrears or overdrawn.

Skills

Exceptional communication skills

Relationship building

Customer service dedication

Job description

Are you passionate about helping others and making a genuine impact? Do you have a knack for problem-solving and building relationships? If so, Credit Care Consultant could be the next chapter in your career.

A Day in the Life:

At MyState Bank, we're about being there for our customers. As a Credit Consultant, you will play a key role in assisting individuals in navigating their credit journeys, providing expert advice, and helping them make informed decisions to improve their financial future. You'll oversee accounts that are in arrears or overdrawn, providing a reassuring presence during challenging moments and will be the point of contact for customers facing financial difficulties. This is a fantastic opportunity to make a direct impact on people’s lives while working in a dynamic and rewarding environment.

Key Skills and Strengths:

We're looking for someone with exceptional communication skills who can effortlessly build relationships. Ideally, you'll come equipped with experience in financial services or a similar role. But what truly sets you apart is your dedication to providing exceptional customer service.

About Us:

We’re MyState, Tasmania’s local bank, and our group also includes TPT Wealth. Now employing over 350 people and offering products and services all around Australia, MyState Limited is growing quickly, both in and outside of Tassie.

We’re determined to do things in a way they’ve never been done before, and make a real difference in the lives of our customers. We know we’re better when we’re in this together and only win when our people, customers, and community win too.

How to Apply:

To request a position description or for any further information, please get in touch with us at [e-mail]. You can also apply now, but please note that applications close by midnight on 15 October 2025.

Employment with MyState is subject to background checks, including Bankruptcy, Police, and Credit checks, to verify your suitability to work in the finance sector.

MyState Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for everyone that works with us. All applicants will be considered for employment regardless of their race, religion, gender identity, sexual orientation, age, or disability.