Course Advisor – Vocational Education and Training

Auctus Training and Education; Adelaide; On-site; AUD 60,000 - 80,000; Full time

Job summary

Auctus Training & Education is seeking an enthusiastic Course Advisor to join their growing team in Adelaide. This role involves guiding prospective students through the enrolment process, providing support with course information, and maintaining records. Ideal candidates will have excellent communication skills, a commitment to client service, and experience in the vocational education sector.

Qualifications

• Experience in course advisory, sales, enrolment, or student support role within an RTO.
• Understanding of the vocational education and training (VET) sector.
• Flexibility and willingness to undergo a National Police Check and Working with Children Check.

Responsibilities

• Guide prospective students through the enrolment process and provide accurate course information.
• Maintain accurate records in the Student Management System (SMS).
• Meet monthly engagement and conversion targets.

Skills

Client-focused service

Interpersonal skills

Communication skills

Organisational skills

Ability to prioritise tasks

Adaptability

Education

Relevant qualifications in business, customer service, or education

Tools

Microsoft Office Suite

CRM systems (e.g., Salesforce)

Student Management Systems (e.g., Cloud Assess, VETtrak)

Job description

Course Advisor – Vocational Education and Training

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Are you passionate about helping people take the next step in their career? Do you thrive in a fast-paced, people-focused environment where your work makes a difference every day? Auctus Training & Education is looking for an enthusiastic Course Advisor to join our growing team!

About Us

Auctus is a progressive and values-driven Registered Training Organisation (RTO) based in South Australia. With over 30 years of industry and education experience, we are committed to transforming lives through quality training in the aged care, disability, self-employment, leadership, and training & assessment sectors.

About the Role

As a Course Advisor, you will be the first point of contact for prospective students. You will play a key role in guiding individuals through the enrolment process and providing accurate and supportive information to help them make informed decisions about their study and career options.

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Key Responsibilities

• Respond to phone, email, and in-person enquiries about available courses and training pathways
• Assist prospective students in understanding course structures, funding options, eligibility requirements, and career outcomes
• Support the end-to-end enrolment process, including LLN testing, document collection, and follow-up communications
• Liaise with trainers, administration staff, and compliance teams to ensure smooth onboarding of new students
• Maintain accurate records in the Student Management System (SMS)
• Meet and exceed monthly engagement or conversion targets through proactive communication and follow-up
• Represent Auctus at expos, information sessions, and community events when required

Candidate qualities for the role

• Demonstrated commitment to client-focused service and student support
• Excellent interpersonal and communication skills—able to interact effectively with a diverse range of individuals
• Strong ability to prioritise multiple tasks, work to tight timelines, and make sound decisions independently
• Well-developed organisational and administrative skills
• Ability to work independently while contributing to a team-based culture
• Skilled in Microsoft Office Suite and ability to quickly learn new systems, including Student Management Systems (e.g., Cloud Assess, VETtrak)
• Experience with CRM systems (e.g., Salesforce) and Student Management Systems (e.g., Cloud Assess, VETtrak)
• Excellent written and verbal communication skills
• Flexible and adaptable, with the ability to build genuine relationships and provide personalised service
• Willingness to undergo a National Police Check, Working with Children Check, and hold a current driver's licence
• Understanding of or experience in the vocational education and training (VET) sector
• Previous experience in a course advisory, sales, enrolment, or student support role within an RTO or education setting
• Knowledge of Skills SA or Commonwealth-funded training programs
• Relevant qualifications in business, customer service, or education

Why Auctus

Auctus is a fast-growing progressive RTO whose mission is to change people's lives through education and support them in living out their career dreams and aspirations.

The Auctus Team has over 30 years of training and management experience, with a great workplace culture where results and value for our participants are at the centre of everything we do.

Auctus is committed to diversity and welcomes applications from people of diverse backgrounds, including those of Aboriginal and Torres Strait Islander descent.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Course Adviser?
• What's your expected annual base salary?
• Do you have a current Police Check (National Police Certificate) for employment?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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