Counter Manager Counter Manager

Estee Lauder; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Estee Lauder in Australia seeks a dynamic Counter Manager to lead and develop a team of Sales Associates, driving sales, service and operational targets. You will coach staff, execute agile business plans, and recruit/retain customers through strategic events and superb customer relationship management.

This role offers a pathway to senior store leadership and rewards a proactive, results-driven mindset. The successful candidate will bring proven leadership, exceptional communication, and a

Qualifications

• Proven leadership and coaching experience in a fast-paced retail environment.
• Strong interpersonal and communication skills for customer and team engagement.
• Capacity to drive sales targets through strategic in-store activities.

Responsibilities

• Lead, coach and develop a team of Sales Associates to meet sales and customer service targets.
• Create and execute agile business plans for recruitment and customer retention.
• Plan and run in-store events and leverage CRM to enhance customer relationships.
• Drive operational excellence and contribute to store performance and profitability.
• Collaborate with senior management on strategy and store goals.

Skills

Leadership

Coaching

Customer service

Retail operations

Strategic planning

Communication

Job description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people Qualifications / Knowledge
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel

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