Counsellor - 1800RESPECT

Telstra Health; Australia; Remote; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free Telstra mobile & plan (eligible)

25% off Telstra products & services

16 weeks gender-equal parental leave +

Career breaks, study support & ongoing

Job summary

Telstra Health is seeking First Response Counsellors to join the 1800RESPECT service. These part-time or full-time roles involve trauma-informed support via phone, video, web chat and SMS in a busy contact centre.

You will conduct risk assessments, provide counselling, information and referrals, and connect people to safety through multiple channels. A relevant bachelor’s qualification and current professional registration are required, with onboarding prior to start.

Qualifications

• Bachelor's degree meeting professional registration requirements.
• Current registration with PACFA, ACA Level 3+, AASW, or AHPRA eligibility.
• At least three years of full-time counselling experience post-qualification.
• Current Working with Children Check and onboarding readiness.

Responsibilities

• Perform risk and safety assessments in a fast-paced contact centre.
• Provide trauma-informed counselling, information, referrals, and support.
• Connect clients with appropriate services and pathways to safety.

Skills

Trauma-informed care

Counselling

Risk assessment

Multichannel communication

Empathy and active listening

Education

Bachelor's degree in relevant field meeting registration requirements

PACFA Clinical Registration (or eligible)

ACA Level 3+ or above

AASW Full Membership

AHPRA General Registration

Tools

Microsoft Teams

CRM platforms

Job description

Transform Digital Healthcare with Telstra Health At Telstra Health , we're shaping the future of healthcare through connected solutions that make care safer, faster and more seamless. From digital health platforms to trusted social support programs like 1800RESPECT, the Leaving Violence Program and the National Cancer Screening Register, our work helps improve lives at scale. Join us to do meaningful work where purpose, innovation and real-world impact come together every day.

About 1800RESPECT

Telstra Health proudly delivers the 1800RESPECT Service. This is the national 24/7 domestic, family and sexual violence counselling, information, and support service. 1800RESPECT provides free, confidential support for people experiencing, or at risk of experiencing, domestic, family, and sexual violence, including workplace sexual harassment. The Service also provides support for friends, family, and professionals.

About the role

As a First Response Counsellor in these part-time or full-time positions, you'll provide trauma-informed support via phone, video, web chat, and SMS in a fast-paced contact centre environment.

What you'll be doing

• Conducting risk and safety assessments
• Providing counselling, information, referrals, and support
• Connecting people with appropriate services and pathways to safety

What you'll bring to the role

• Strong understanding of domestic, family, sexual violence, and sexual assault practices
• Experience working in trauma-informed and person-centred frameworks
• Proven ability to navigate multiple systems and applications such as Microsoft Teams and CRM platforms
• Demonstrated experience in providing high levels of support and care to service users
• A suitable private, confidential, distraction free workspace
• A non-satellite 5G or NBN internet connection
• Minimum internet speeds of 50Mbps download and 20Mbps upload
• A hard-wired internet connection using Ethernet or Powerline adapters, as Wi-Fi is not supported

About you

• You'll hold a relevant bachelor's qualification (minimum three years) that meets professional registration requirements
• You'll hold a current registration with, or be eligible for registration with one of the following: PACFA - Clinical Registration ACA - Level 3 or above AASW - Full Membership AHPRA - General Registration as a Psychologist
• You'll have at least three years' full-time counselling experience post qualification
• A current Working with Children Check
• Availability to complete 2 weeks of full-time onboarding prior to commencement

About Us

Enjoy the flexibility to work from home, opportunities to shape a roster that works for you, and the option to earn additional income through overtime when available.

Flexibility isn't a perk - it's how we work!

Love solving meaningful problems in an innovative, evolving environment? You'll fit right in!

At Telstra Health , your work is impactful, your growth is supported, and your ideas are heard.

By joining our team of health and tech experts, you'll learn, grow, and make a real-world difference.

Perks & Benefits

• Free Telstra mobile & plan (eligible employees only)
• 25% off Telstra products & services
• 16 weeks paid gender-equal parental leave + extra leave options
• Career breaks, study support & ongoing learning programs
• Free 24/7 professional support for you & your family
• Employee rewards program: discounts on shopping, gyms, movies, health insurance & more

We're committed to inclusion. Aboriginal and Torres Strait Islander people, individuals from all backgrounds, and those living with or caring for someone with a disability are encouraged to apply. Even if you don't tick every box, we want to hear from you.

We're a Circle Back Initiative Employer-you'll get a response for every application.