Correctional Supervisor

Queensland Corrective Services; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Queensland Corrective Services is seeking a Team Leader to oversee frontline teams within the correctional environment. You will coordinate workflow, allocate tasks, and ensure compliance with policies while supporting staff in a dynamic public sector setting in Brisbane.

The role requires strong leadership, decision making under pressure, risk mitigation, and the ability to engage with diverse groups. You will apply legislation and human services principles, using IT tools to manage information

Qualifications

• Experience leading and managing small teams in a human services setting.
• Ability to interpret legislation, policy and procedures.
• Experience with case management in a human services field.
• Decision making under pressure with ethical reasoning.
• Self-management and resilience.
• Strong teamwork and communication across diverse audiences.
• Basic IT skills including Microsoft Office and offender management databases.
• Planning and organizing to meet deadlines.
• Problem solving with initiative.
• Clear written and verbal communication.

Responsibilities

• Lead and manage small teams within the correctional services environment.
• Provide oversight, deliver workflow management and prioritise/allocate work tasks.
• Use judgement and develop and employ risk mitigation strategies.
• Apply and interpret legislation, policy and procedures.
• Demonstrate experience and understanding of case management in a human services field.

Skills

Team leadership

People management

Risk management

Decision making under pressure

Legislation interpretation

Case management experience

Communication skills

IT literacy

Plan and organize

Problem solving

Tools

Microsoft Office

Offender management databases

Job description

QCS provides safe, modern, and responsive correctional services which rehabilitate prisoners and offenders and prevent crime making Queensland safer. QCS staff come from all walks of life and are united by the rewarding, exciting and dynamic lifestyle of working in corrective services.
The QCS values of Professional, Ethical, and Respectful underpin our ways of working.
QCS is comprised of four divisions and the Office of the Commissioner:

• Custodial Operations
• Community Corrections and Specialist Operations
• Organisational Capability
• Workforce Culture, Integrity and Capability

Learn more about working for QCS in the Queensland Corrective Services Applicant Information Guide.
This role is a Team Leader under the Leadership Competencies for Queensland framework.
Requirements
Within the context of the role accountabilities described in About the Role, the most suitable applicant will demonstrate their applied knowledge, skills and experiences against these essential role requirements of the Team Leader leadership stream:

• Demonstrated ability to:
• Lead and manage small teams;
• Provide oversight, deliver workflow management and to prioritise and allocate work tasks appropriately; and
• Use judgement and develop and employ appropriate risk mitigation strategies
• Ability to apply and interpret legislation, policy and procedures.
• Experience and understanding of case management in a human services field.
• Decision making and reasoning involving gathering information, evaluating a variety of solutions, and selecting the best option, working ethically, working under pressure and demonstrating resilience.
• Self-management or self-control with the ability to manage your personal feelings and reactions to challenges on the job.
• Teamwork skills with the ability to work effectively with people of different ages, gender and cultural backgrounds. In addition, demonstrated ability to collaborate and contribute to team results.
• Information technology skills at a basic level which includes the ability to navigate websites and utilise Microsoft Office software in addition to a capability to learn the use of internal offender management databases.
• Planning and organising abilities to ensure tasks are completed within the required deadlines and in accordance with all relevant policies and procedures within the correctional environment.
• Problem solving skills with the ability to apply a range of problem solving strategies and show initiative in identifying and solving problems both independently and as a team member.
• Communication skills as demonstrated through the ability to listen understand and speak clearly to a wide range of audiences. Written skills with the ability to summarise information and data.

Applications to remain current for 12 months.
Occupational group Justice & Legal