Copy of Assistant Manager - Miranda

The Body Shop Australia Pty Ltd; Sydney; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Incentives for KPI targets

Service rewards for loyal employees

Learning & Development program

Job summary

The Body Shop Australia Pty Ltd is seeking an Assistant Manager to lead the store team and deliver retail excellence. You will work alongside the Store Manager to drive strong sales results and create an engaging customer experience.

You will coach staff, manage day-to-day store operations and use data to inform commercial decisions while upholding the brand’s values and standards. This role is a full-time position based in Australia, requiring flexibility across the week.

Qualifications

• Retail leadership experience
• Strong customer service focus
• Ability to analyse performance data
• Excellent communication and team coaching skills

Responsibilities

• Coach the team to deliver exceptional customer service and drive sales targets
• Oversee store operations and commercial practices front and back of house
• Lead and develop staff to reflect the The Body Shop brand values
• Monitor KPI performance and drive store improvements
• Coordinate with Store Manager to maintain a high standard of customer experience

Job description

Full-time Permanent Associate

Description

The Body Shop Australia is currently recruiting for a Assistant Manager. You’ll be an inspirational leader with enthusiasm for our brand and believe in the way we do business. With beauty retail expertise that is second to none, you will drive the store, and the team deliver retail excellence, strong sales results, and engaging customer experience.

Current Salary Based on Store Grading:

• Sunday to Thursday Full Time Roster

Your role in a nutshell:

Assistant Manager: With your high levels of enthusiasm for our brand and belief in the way we do business you will share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results

Key duties of an Assistant Manager:

• Customer Experience - As an Assistant Store Manager, you will coach the team to achieve exceptional customer service standards in partnership with the store manager. You will oversee the operations and commercial practices of the store, both front and back of house, whilst maintaining harmony and efficiency on the shop floor. Our Assistant Store Managers are encouraged to lead and drive a customer focussed store experience on a day-to-day basis. You should help to ensure the development of consumer loyalty and awareness to help build The Body Shop brand.
• Delivery - Retail related beauty expertise is highly desirable. It is desirable for our Assistant Store Managers to be able to learn and use the internal systems and to be able to analyse performance to help manage the commercial side of the store. In the ever-changing world of retail, we need people who are able to monitor and manage change. Our Assistant Store Managers must be able to help control and meet sales/performance targets. We’re looking for individuals with strong relationship skills who are confident with coordinating between customers, the team and the manager. Our Assistant Store Managers have to have full knowledge of the beauty market, our competitors and have passion and love for our products!
• Teamwork and People Management - Our people are at the heart of everything we do. Our Assistant Store Managers should be team players, able to assist the Store Manager and be quick to resolve issues. We’re looking for flexible and responsible role models who are capable of attracting, retaining and growing people who reflect the brand.
• Incentives for meeting KPI and store targets
• Service rewards for loyal employees
• Learning and Development Program

What we look for

• Confident in meeting sales and performance targets
• Outstanding planning and organising skills
• Experience of using data provided to make sound commercial and business decisions
• Ability to work collaboratively within a feedback culture
• Team coaching and development
• Outstanding communication and operational skills
• Leadership skills to achieve personal and business success.
• Flexibility to work across Sunday to Saturday is required.
• Experience in retail and people leadership is preferred

Diversity Statement

At The Body Shop, we firmly believe that equality is a human right and that all people should have an equal opportunity to pursue their dreams and aspirations. We are committed to attracting, developing, and retaining the very best people by offering a creative and inclusive workplace where talent is recognized. We value diversity and consider all applicants for employment without regard to race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status or disability status. We are proud to have a number of different active employee inclusion networks that serve not just as catalysts for change, but also to build a spirit of diversity, equality, inclusivity, and provide safe supportive spaces for engagement and solidarity for members of these communities. The Body Shop is also committed to providing access, equal opportunity, and reasonable accommodations for individuals with disabilities in employment, its services, programs and activities. To request a reasonable accommodation, please let us know in your application.

Company Overview

The Body Shop was founded in 1976 by Dame Anita Roddick in Brighton, England. It all started as a small shop providing quality skincare products in refilled bottles and with the belief that business could be a force for good and the world - our source of beauty. Since then The Body Shop has become a global retail business serving over 30 million customers worldwide, employs 10,000 people with a further 12,000 in our franchise team, and operates in around 3,000 stores in more than 70 countries. We have exported innovative products, campaigns that matter and an ethical approach to business all over the globe. We couldn’t have done any of this without our inspirational people and their commercial instincts.