Control Tower Specialist

DSV; City of Melbourne; On-site; AUD 80,000 - 110,000; Full time

Job summary

DSV in Melbourne is seeking a dedicated Control Tower Specialist to coordinate end-to-end shipment movements and manage exceptions in a fast-paced logistics environment. You will build relationships with customers, carriers, and internal teams to ensure a seamless experience from start to finish.

The role requires a minimum of 2 years' experience in logistics or related fields, with a focus on accuracy, communication, and proactive problem-solving to deliver outstanding service.

Qualifications

• Minimum of 2 years' experience in logistics, freight forwarding, transport, or supply chain operations.
• Strong attention to detail and a commitment to quality and accuracy.
• Excellent communication and stakeholder management skills.
• Proactive approach to problem-solving and issue resolution.
• Solid understanding of QHSE standards, compliance requirements, and safe work practices.

Responsibilities

• Coordinate end-to-end shipment movements, ensuring freight is delivered safely, efficiently, and on time.
• Monitor shipment milestones, pro-actively manage exceptions, and resolve operational issues.
• Build strong relationships with customers, carriers, suppliers, and internal stakeholders.
• Prepare and manage shipping documentation while maintaining accuracy and compliance.
• Communicate with key stakeholders to provide updates, resolve queries, and deliver exceptional customer service.
• Support continuous improvement initiatives and contribute to the overall success of the Control Tower team.

Skills

Logistics experience

Stakeholder management

Communication

Problem-solving

Attention to detail

QHSE knowledge

Job description

Full Time

Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.

DSV Solutionsis seeking to hire a skilled and passionate Control Tower Specialistin AUS - Melbourne, South Centre Road

Keep supply chains moving. Solve challenges. Make an impact.

At DSV, we don't just move freight, we keep global supply chains running. As a Control Tower Specialist, you'll be at the centre of the action, coordinating shipments, managing exceptions, and ensuring customers receive a seamless logistics experience from start to finish.

If you're a proactive problem-solver who thrives in a fast-paced environment, enjoys building relationships, and takes pride in delivering outstanding service, we'd love to hear from you.

What You'll Be Doing

• Coordinate end-to-end shipment movements, ensuring freight is delivered safely, efficiently, and on time.
• Monitor shipment milestones, proactively manage exceptions, and resolve operational issues.
• Build strong relationships with customers, carriers, suppliers, and internal stakeholders.
• Prepare and manage shipping documentation while maintaining accuracy and compliance.
• Communicate with key stakeholders to provide updates, resolve queries, and deliver exceptional customer service.
• Support continuous improvement initiatives and contribute to the overall success of the Control Tower team.

What You'll Bring

We're looking for someone who can think on their feet, stay calm under pressure, and genuinely enjoys delivering great outcomes for customers.

You’ll have:

• A minimum of 2 years' experience in logistics, freight forwarding, transport, or supply chain operations.
• Strong attention to detail and a commitment to quality and accuracy.
• Excellent communication and stakeholder management skills.
• A proactive approach to problem-solving and issue resolution.
• A solid understanding of QHSE standards, compliance requirements, and safe work practices.
• General WHS awareness and a commitment to maintaining a safe working environment.
• Experience working with high-value, high-tech, or sensitive commodities will be highly regarded.

Why Join DSV?

At DSV, you'll be part of a global organisation where collaboration, innovation, and continuous improvement drive everything we do.

We offer:

• A supportive and inclusive team environment.
• Opportunities for career growth and development within a global business.
• Exposure to international customers and supply chains.
• A dynamic role where every day brings new challenges and opportunities.
• The chance to make a real impact on customer success and operational performance.

Ready to Join the Team?

If you're looking for a role where you can take ownership, develop your career, and play a key part in keeping supply chains moving, we'd love to hear from you.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.