Contracting Operations Manager

Healthcare Professionals Group; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Healthcare Professionals Group (HPG) is seeking a senior leader to take ownership of the national contracting function. You will oversee the end-to-end contractor lifecycle, advising on Modern Awards and labour hire compliance while supporting consultants to grow temporary business.

You'll work closely with senior leadership to drive growth, build strong relationships with clients and contractors, and ensure robust compliance across systems and processes in a collaborative, high-performing

Qualifications

• Bachelor's degree (essential).
• Experience in recruitment agency environment, temporary/contract/labour hire is required.
• Strong knowledge of Modern Awards, employment classifications and labour hire legislation.
• Proven track record managing end-to-end contracting operations within an agency.
• Strong commercial acumen with pricing, margins, and contractor engagement experience.
• Relationship-led approach with clients and contractors by phone and in person.
• Commercial curiosity with ability to identify leads through everyday conversations.
• Strong operational mindset with experience improving systems and processes.
• Excellent communication, stakeholder management, and influencing skills.
• Analytical capability with data and commercial information.

Responsibilities

• Lead day-to-day operation of HPG's national contracting function.
• Manage end-to-end contractor lifecycle from onboarding to offboarding.
• Provide expert advice on Modern Awards and labour hire compliance.
• Support consultants with award interpretation, pricing, margins and engagement.
• Build proactive relationships with clients and contractors via phone and in-person meetings.
• Conduct onsite client and contractor visits, including WHS assessments.
• Identify leads and opportunities through daily interactions.
• Drive continuous improvement across contracting systems and processes.
• Partner with Directors and consultants to grow contracting and payroll solutions.

Skills

Leadership

Contracting lifecycle

Modern Awards knowledge

Labour hire compliance

Stakeholder management

Commercial acumen

Relationship building

Operational mindset

Data analysis

Communication

Education

Bachelor's degree

Tools

Recruitment CRM

Contractor management platforms

Job description

• Lead and shape a growing national contracting division
• Hybrid working with genuine autonomy and influence
• Combine operations, compliance and commercial relationship management
• Work directly with senior leadership to drive growth
• Build meaningful relationships with clients and contractors
• Join a collaborative, high-performing recruitment business

Benefits

• Lead and shape a growing national contracting division
• Hybrid working with genuine autonomy and influence
• Combine operations, compliance and commercial relationship management
• Work directly with senior leadership to drive growth
• Build meaningful relationships with clients and contractors
• Join a collaborative, high-performing recruitment business

About the Company

Healthcare Professionals Group (HPG) is one of Australia's leading recruitment and workforce solutions businesses, specialising in Pharmaceutical, Biotechnology, Medical Technology and Clinical Care. With an established national contractor workforce and a strong reputation for quality and service, HPG partners with many of Australia's leading organisations to deliver permanent, contract and temporary recruitment solutions.

As our contracting business continues to grow, we are investing in a leadership position to elevate our contracting operations and further strengthen our capability in temporary workforce solutions.

About the Opportunity This role offers the opportunity to take ownership of HPG's national contracting function. Combining operational leadership with hands‑on delivery, you'll lead the end-to-end contracting lifecycle while acting as the business's internal expert on Modern Awards, labour hire compliance and temporary workforce best practice.

Working closely with Recruitment Consultants, Contracting, Payroll and Finance, you'll provide commercial advice, support consultants to confidently grow temporary business and drive continuous improvement across systems and processes.

Importantly, this isn't a purely desk‑based operations role. You'll build proactive relationships with our clients and contractors, conduct onsite WHS visits and use everyday conversations to identify opportunities, generate leads and strengthen HPG's client partnerships.

We're looking for someone who combines strong operational and compliance expertise with commercial curiosity. You'll enjoy picking up the phone, building relationships and recognising when a conversation could create an opportunity for HPG – without this being a traditional sales or business development role.

Duties

• Lead the day-to-day operation of HPG's national contracting function
• Manage the end-to-end contractor lifecycle, from onboarding through to offboarding
• Provide expert advice on Modern Awards, labour hire compliance and temporary workforce solutions
• Support consultants with award interpretation, pricing, margins and contractor engagement
• Build proactive relationships with clients and contractors through regular phone and face-to-face contact
• Conduct onsite client and contractor visits, including WHS assessments and ongoing engagement
• Identify leads and commercial opportunities through day-to-day client and contractor interactions
• Drive continuous improvement across contracting systems, processes and compliance
• Partner with Directors and consultants to grow HPG's contracting and payroll solutions

Skills & Experience

• Bachelor's degree in any discipline (essential)
• Recruitment agency experience within temporary, contract or labour hire recruitment
• Strong knowledge of Modern Awards, employment classifications and labour hire legislation
• Experience managing end-to-end contracting operations within an agency environment
• Strong commercial acumen, with confidence advising on pricing, margins and temporary workforce solutions
• A relationship-led approach, with the confidence to proactively engage clients and contractors by phone and face-to-face
• Commercial curiosity and the ability to recognise leads and opportunities through everyday conversations
• Strong operational mindset with a track record of improving systems and processes
• Exceptional communication, stakeholder management and influencing skills
• Strong analytical capability and confidence working with data and commercial information
• Advanced systems capability across recruitment CRM and contractor management platforms

Culture

Join a collaborative, entrepreneurial business where people are trusted to take ownership and make an impact. HPG offers direct access to decision makers, genuine autonomy and an environment where ideas are welcomed and people are encouraged to challenge how things are done.

We value high performance, accountability and collaboration, while maintaining the agility and personal approach of a privately owned business.