Contact Centre Consultant - Townsville

Queensland Country Bank; Townsville City; On-site; AUD 55,000 - 65,000; Full time

Job summary

A leading financial institution located in Townsville is seeking a Contact Centre Consultant. This full-time role involves providing excellent customer service and resolving inquiries on the first contact. The ideal candidate will possess strong communication skills, the ability to work in a team, and proficiency in Microsoft Office. The role also offers flexibility, training opportunities, and community involvement initiatives.

Benefits

Work life balance and flexible working options

Community Volunteer Leave

Access to an Employee Assistance Program (EAP)

Wellness Program

Discounts on Banking and Health Insurance products

Cultural lunches and social clubs

Excellent training and development opportunities

Qualifications

• Ability to have genuine conversations with customers.
• Proven track record of resolving customer enquiries efficiently.
• Team player with a focus on achieving team goals.

Responsibilities

• Provide timely and accurate assistance to customers over the phone and online.
• Discover referral opportunities for new products and services.
• Work on a rotating roster during Contact Centre operating hours.

Skills

Excellent written and verbal communication skills

Ability to resolve enquiries at first contact

Intermediate Microsoft Office suite skills

Ability to work in a team environment

Job description

Overview

We currently have a vacancy for a Contact Centre Consultant to join our friendly team in our Contact Centre. This is a full time position based on a 38 hour week in our Townsville Head Office.

At Queensland Country Bank, our Members matter most and our frontline teams are crucial in ensuring we provide the best possible experience. As a Contact Centre Consultant, you will be required to provide timely, accurate and friendly assistance both over the phone and online. You will also be required to deliver quality solutions by discovering referral opportunities for new products and services that meet or exceed our Members needs.

The Contact Centre is open from 8:00am to 5:30pm Monday to Friday and 8:30am to 2:30pm Saturday. You will be required to work on a rotating roster during these hours and Saturday mornings on a roster basis.

About You

• The ability to have genuine conversations with customers to resolve enquiries at the first point of contact
• Intermediate Microsoft Office suite skills
• Excellent written and verbal communication skills
• Demonstrated ability to work in a team environment and contribute to team goals

About Us

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

Queensland Country are now certified as a Great Place to Work and with over 50 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, comradery, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our Members.

• Work life balance and flexible working options
• Community Volunteer Leave
• Access to an Employee Assistance Program (EAP)
• Access to our Wellness Program
• Discounts on your Banking and Health Insurance products
• Cultural lunches and social clubs
• Excellent training and development opportunities

How to Apply

To apply for this role please follow the links or apply via our Careers Page. Applications Close Wednesday 8 October 2025.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. If you have any questions or require other information please contact Emily on [phone].

If you are successful for a role with Queensland Country Bank, you will be required to undergo a pre-employment criminal history check and pre-employment credit history check.

Important - Queensland Country Bank Limited ABN 77 087 651 027 AFSL/Australian Credit Licence 244 533.