Contact Centre Consultant

Police Credit Union; South Australia; On-site; AUD 60,000 - 70,000; Full time

Job summary

A leading financial institution in South Australia is seeking a Consultant to provide exceptional customer experiences in their Contact Centre. The ideal candidate will have a background in banking and possess strong sales and communication skills. This full-time role offers competitive pay, five weeks annual leave, and robust professional development opportunities, making it an excellent place to grow your career.

Benefits

Attractive salary and incentive program

Five weeks of annual leave

Paid volunteering day

Discounted loans and insurance

Professional development opportunities

Access to a social club

Employee Assistance Program

Free annual flu vaccinations

Qualifications

• Experience in a Contact Centre environment preferred.
• Passionate about creating an exceptional customer experience.
• Confident and driven to meet and exceed KPIs.

Responsibilities

• Provide outstanding customer experiences to Members.
• Promote and refer banking and insurance products.
• Work towards service and sales KPIs.

Skills

Contact Centre experience

Customer experience focus

Sales ability

Organizational skills

Team player

Job description

Employee benefits + discounted financial products

A role you’ll love, with the sweet perks you crave.

At Police Credit Union you don’t just work with us, you learn with us and grow with us. With a Member Satisfaction score of 91.7% and an Employee Engagement Score of 91.9%, we’re not only a credit union of choice but also a place where people love to work. We are particularly proud of the part we’ve played in many of our employees’ careers by imparting newly learned skills and assisting with progression into different roles, including management positions.

About the role

As a Consultant, you’ll proudly provide a customer experience that is second to none to our Members in our Contact Centre.

Your role will be to promote, recommend and refer banking and insurance products to meet the needs of our Members. You will join a fun, supportive and collaborative team environment, with a strong focus on professional development. Let us know your career goals and we’ll work with you to achieve them.

This is a permanent full-time position and we know that work/life balance is important, so we offer rotating rostered hours across Monday to Friday between 8am and 5.30pm, with a rotational roster of occasional Saturdays from 8.30am to 12pm noon.

Working directly with both new and existing Members, you will play a crucial role in Police Credit Union’s overall success.

About you

You are…

• Ideally well experienced in a Contact Centre environment
• Looking for a refreshing change and eager to get your foot in the door of the banking industry or wanting to build on your current experience.
• Passionate about creating an exceptional customer experience.
• Able to promote, refer and sell banking and insurance products to meet the needs of our Members, through Add Value conversations.
• Focused, disciplined and driven, to meet and exceed service and sales KPIs.
• Organised, with an eye for detail and a strong ability to build positive and collaborative relationships with Members and colleagues.
• A team player, wanting to be part of an energetic group.
• Ambitious and ready to grasp career development opportunities – we like to promote from within whenever we can.
• Confident, disciplined and hardworking; you strive to meet and exceed service and sales KPIs all with a smile on your face.

If you have a background in the Australian financial services, health insurance or general insurance sectors – even better! FSRA Tier 2 and/or Tier 2 Insurance accreditation is a huge tick, however not a deal breaker, as great on the job training is provided.

About those sweet perks we offer

Now, we know all about you, here’s a taste of the benefits you can Bank On Us for:

• An attractive salary and incentive program, including generous annual bonuses
• Five weeks of annual leave for full time staff!
• Purchased leave opportunities.
• Paid volunteering day (we will pay for you to spend a day giving back to the community you love).
• Discounted loans and insurance (we’re talking about some good rates and benefits above our already competitive pricing).
• Professional development and career opportunities, from traineeships to on the job coaching, to scholarships for higher learning.
• Access to a social club that holds regular events and prize draws.
• Internal wellbeing program, including financial education.
• Free annual flu vaccinations.
• Employee Assistance Program which provides free counselling sessions to support your wellbeing, as well as your immediate family members.

About Police Credit Union

Since 1970, Police Credit Union has helped South Australians and Territorians achieve their financial dreams. Now with seven branches across SA and NT, and as the most recognised credit union in South Australia, we are proud to have over 40,000 Members who Bank On Us for our highly competitive and award-winning products and services.

We are committed to providing traditional face-to-face banking and a South Australian based call centre, as well as innovative and secure digital products. With a strong focus on supporting the emergency services and wider community including environmental initiatives – we’ve been proudly carbon neutral since 2018. We have long-standing partnerships with a variety of influential South Australian and Territorian not-for-profits.

Sweeter together

Our customers come from all walks of life, and so do we. We hire people from all different backgrounds and experience levels. We recognise that a diverse, engaged and united team makes us stronger. We embrace diversity and inclusivity, and we hope you do too.

Find out more at policecu.com.au. and to read testimonials from our very own staff, please visit policecu.com.au/careers/

Sound like what you are looking for? Apply today!