Consumer Sales Expert

Peloton Interactive; Council of the City of Sydney; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading fitness technology company is seeking a Consumer Sales Expert in New South Wales. This role involves driving sales through proactive outreach and converting inbound inquiries into sales opportunities. Successful candidates should have a strong sales background and excellent communication skills, with a passion for customer service and product knowledge. This position offers a competitive salary with performance incentives.

Benefits

Competitive base salary

Sales accelerators

Equal opportunity employer

Qualifications

• Experience in a sales or customer-facing role, preferably in a consumer sales environment.
• Proven track record of achieving or exceeding sales targets.
• Excellent verbal and written communication skills.

Responsibilities

• Achieve and exceed sales goals through outbound lead generation.
• Convert inbound leads into sales opportunities.
• Educate customers on Peloton products and provide support.

Skills

Sales-oriented approach

Communication skills

Problem-solving skills

CRM proficiency

Organizational skills

Tools

Salesforce

Microsoft Office Suite

Job description

Overview

THE ROLE: We are looking for a dynamic and sales-oriented Consumer Sales Expert to join our sales team in the UK. This role is crucial in driving sales growth through a combination of proactive outbound prospecting, efficient inbound lead handling, and dedicated member education and administrative support. You will be responsible for building strong customer relationships, exceeding sales targets, and contributing to the overall success of our sales organisation. You\'ll thrive in a fast-paced environment where you can make a significant impact by engaging with potential and existing customers across multiple channels.

YOUR DAILY IMPACT AT PELOTON

• Outbound Sales:
  • Achieve and exceed sales goals through outbound lead generation and nurturing activities.
  • Proactively monitor and pursue outbound and post-purchase opportunities for customer retention and upselling.
  • Engage in pilot sales initiatives and incorporate successful tactics into your daily sales approach.
  • Maintain accurate and detailed records of outbound sales activities and customer interactions in our CRM system.
• Inbound Sales:
  • Convert inbound leads into sales opportunities and close deals to meet or exceed targets.
  • Respond promptly and professionally to inbound sales inquiries from various channels (phone, email, chat).
  • Qualify inbound leads, understand customer needs, and effectively present Peloton products and services.
  • Provide exceptional member experience throughout the inbound sales process.
• Customer Education & Administration:
  • Educate customers on Peloton products, features, and benefits, addressing their questions and concerns.
  • Provide ongoing support and guidance to customers to ensure a positive experience and drive product adoption.
  • Assist customers with order processing and other administrative tasks as needed.
  • Collaborate with the wider sales team to ensure smooth customer onboarding and post-sale support.

• Cross-Functional Collaboration & Execution
  • Provide cross-functional support to other teams (e.g. Account Management, Commercial orders) as needed.

YOU BRING TO PELOTON:

• A proactive and sales oriented approach, with a passion for exceeding sales targets.
• A flexible and \"All In\" attitude with a willingness to provide agile support as business needs evolve.
• Strong communication and interpersonal skills, with the ability to build rapport with customers quickly.
• Excellent listening and problem-solving skills, with a focus on understanding customer needs.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Proficiency in using CRM systems (e.g., Salesforce) and other sales tools.
• Strong organisational and time-management skills.

EXPERIENCE/ SKILLS REQUIRED:

• Experience in a sales or customer-facing role, preferably in a consumer sales environment.
• Proven track record of achieving or exceeding sales targets.
• Experience with outbound prospecting and lead generation techniques.
• Ability to effectively handle inbound sales inquiries and convert leads into sales.
• A passion for providing exceptional customer experiences.
• Excellent verbal and written communication skills.
• Proficiency in using CRM systems (e.g., Salesforce) and Microsoft Office Suite.
• Ability to learn quickly and adapt to new products, processes, and technologies.

COMPENSATION:

This position offers a competitive base salary plus accelerators, rewarding your success in achieving and exceeding business targets and objectives.

About Peloton

ABOUT PELOTON:

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. The company was founded in 2012 and is headquartered in New York City, with Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit the Peloton careers page.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination. If you would like to request any accommodations from application through to interview, please email: [e-mail]. Peloton is committed to a fair process and does not permit the use of AI tools during the application or interview stages. Qualified applicants with arrest or conviction records will be considered in accordance with applicable fair chance laws. Peloton does not charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and communications will come from an @ onepeloton.com email address. If you have doubts about the authenticity of any communication, please email [e-mail] before taking action. Peloton does not accept unsolicited agency resumes, and agencies should not forward resumes to our jobs alias or Peloton employees. Peloton is not responsible for any agency fees related to unsolicited resumes.