Consumer Liaison Officer

Maryborough District Health Service; Maryborough; On-site; AUD 60,000 - 75,000; Part time

Job summary

A regional health service provider in Maryborough is seeking a Quality Coordinator on a permanent part-time basis. The role involves enhancing patient care quality through the implementation of systems that support consumer engagement. Applicants should have relevant experience and demonstrate strong communication skills. The position offers a unique opportunity to contribute to the community's health services.

Qualifications

• Experience in implementing and maintaining systems for patient and family partnership.
• Ability to coordinate feedback collection and analysis.
• Strong communication skills for engaging with diverse stakeholders.

Responsibilities

• Assist and coordinate systems to enhance safety and quality of care.
• Promote consumer participation in service evaluation.
• Provide administrative support for feedback processes.

Job description

Permanent Part-Time - 55 hours per fortnight

For further information about this role, Please contact Vanessa McNeill, Acting Quality Manager on 03 5440 2306 or via email [e-mail].

This role will assist and/or coordinate the implementation and maintenance of systems to support partnering with patients, carers, and families to improve the safety and quality of care including patient experience.Promote the use of systems and processes for partnering with consumers, with patients, carers, families, clinicians and other members of the workforce.Promote and facilitate patient, carer, family and consumer participation in service measurement and evaluation.Coordinate feedback collection, monitoring and evaluation systems and participate in collection of patient experience surveys.Provide administrative coordination for MDHS feedback processes.

Applicants must include the following:

• Resume
• Cover Letter: Please ensure your cover letter addresses the Key Selection Criteria outlined in the Position Description. You can find the Position Description in the "Related Documents" section of the job advertisement.

The Central Goldfields and Pyrenees regions are a great place to live, work and play. There are many beautiful areas to explore, along with being located only a short 50-minute drive from the Regional Cities Ballarat & Bendigo, and 2 hours from Melbourne.

MDHS is an equal opportunity employer. Appointments are subject to a satisfactory National Police Check and a Working with Children Check. NDIS Workers Screening will be required for workers identified as working within a risk assessed role.