Consultant Systems Support Engineer

ThoughtWorks_new; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Thoughtworks is seeking a qualified System Support Engineer to support day-to-day operations of client application systems. You will engage in incident management, debugging, and DevOps practices while contributing to the delivery of solutions for clients.

You will work in an environment that values continuous learning, collaboration, and high-quality software delivery. The role involves rotation and multi-engagement responsibilities within Agile teams.

Qualifications

• Experience with Java and .Net, plus cloud platforms AWS/Azure/GCP.
• Proficiency in scripting with Python and PowerShell.
• Ability to debug using debugging tools and troubleshoot issues in code.
• Experience with relational or non-relational databases.
• Experience with CI/CD tools like Jenkins or Azure Pipelines.
• Exposure to monitoring tools DataDog/Prometheus/Grafana.
• Familiarity with Agile methodologies: Scrum or Kanban.
• Ability to deliver high-quality, well-tested code and fixes.

Responsibilities

• Work with incident management process and tools.
• Debug complex issues in active application systems to resolve business-impacting problems.
• Follow standards to improve operational efficiency, stability and availability.
• Support and deliver high-quality software using continuous delivery practices in cross-functional teams.
• Use logging techniques for alerting, monitoring and root-cause analysis of incidents.
• Create meaningful reports and KPIs; set up alerting and monitoring for faster incident response.
• Apply latest technology thinking from Thoughtworks Technology Radar to solve client problems.

Skills

Java

.NET

AWS

Azure

GCP

Python

PowerShell

Debugging

Databases

Jenkins

Azure Pipelines

DataDog

Prometheus

Grafana

Scrum

Kanban

Tools

Jenkins

Azure Pipelines

DataDog

Prometheus

Grafana

Job description

As a consultant System Support Engineer you will play a vital role in supporting the day-to-day operations of application systems. This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and you'll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients.

Job responsibilities

• You will work with incident management process and tools
• You will use complex application systems and find your way through them to debug a business impacting issue
• You will follow standards and best practices to bring operational efficiencies, stability and availability of the system
• You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in collaborative, value-driven teams to build innovative customer experiences for our clients
• You will leverage your knowledge regarding different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents
• You will derive meaningful reports/key performance indicators and set up alerting and monitoring mechanisms for quicker identification of incidents and response
• You will apply the latest technology thinking from our Technology Radar to solve client problems

Job qualifications

Technical Skills

• You have experience working programming languages such as Java and .Net, an understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python and Powershell
• You understand how to use debugging tools and how to troubleshoot issues with the code
• You have experience working with relational or non-relational databases
• You have experience working with CI/CD tools such as Jenkins or Azure pipelines
• You have an exposure to application monitoring tools such as DataDog, Prometheus or Grafana
• You are comfortable with Agile methods such Scrum and/or Kanban
• You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are of high quality and well-tested

Professional Skills

• You have strong communication and articulation skills, are proficient in English and able to confidently hold a Q&A discussion with senior stakeholders
• You have good communication and articulation skills
• You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more
• You are resilient in ambiguous situations and can approach challenges from multiple perspectives
• You are willing to be part of a rotation- and need-based 24x7 team and are able to handle multiple engagements

Other things to know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

Commitment to Disability Inclusion

Thoughtworks are committed to being an inclusive & accessible workplace employer of choice for all including those living with disability.

What's on offer

Our goal is to equip you with career defining experiences, to help you to grow professionally and personally, and to foster a community where you feel you belong. We're committed to making Thoughtworkers an employer of choice, and we offer a wide variety of benefits to support the teams' advancement, their health and wellbeing.

About Thoughtworks

Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.
Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.

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