Consignment Co-ordinator

alcon; Ryde; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Development opportunities

Job summary

Alcon is seeking an Associate I, Customer Service Support to manage consignment inventory processes and analytics, interfacing between business teams and ERP colleagues to drive improvements.

The role requires at least 2+ years in multinational contexts, strong Excel skills, and excellent communication. You will work closely with sales to ensure data accuracy and consignments performance, while supporting reporting and AFCM controls.

Qualifications

• 2+ years in multinational companies.
• Strong analytical and Excel skills.
• Excellent communication skills in English.
• Ability to manage multiple tasks and priorities.
• Exposure to tenders/contract management is preferred.

Responsibilities

• Execute processes related to consignment inventory management with reporting and analytics.
• Act as interface between business teams and ERP colleagues to drive process improvements.
• Support consignment stock reconciliation and related tasks.
• Maintain visibility of consignments statuses and AFCM controls.
• Collaborate with sales force to optimize consignment performance and data quality.

Skills

Analytical skills

Time management

Communication skills

Creative mindset

Attention to detail

Education

Business & Administration Degree

Tools

Excel

ERP

Job description

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

Job Purpose

Internal title is: Associate I, Customer Service Support

• Responsible for executing processes related toConsignment Inventory Management incl. reporting and analytics for defined scope
• Provide technical/ business process interface between business team and ERP colleagues and foster opportunities for process improvements
• Responsible for management, analysis and support of consignment stocks reconciliation as well as other various support tasks as required
• Ensure visibility of consignments statuses (stock levels, rotations, missing, and counts) and periodically maintain the AFCM controls to detect deviations and apply improvement actions
• Actively collaborate with sales force team for stable and effective performance of AlconConsignment business modelby performing or enabling detection and correction of system errors, monitoring and improving data quality, and fostering opportunities for process improvements.

Major Accountabilities

ConsignmentInventory management:

Performs administrative activities related to consignment inventory management process to ensure compliance with procedures and policies as well as to follow business strategy and goals corresponding with defined business model:

• Plans consignment accounts audits in alignment with responsible personnel (e.g. sales force or third party)
• Performs account audit reconciliation in a timely manner incl. follow up with sales force when required
• Follow’s up on product expiry to minimize risk and financial impact
• Works closely with sales force to ensure meeting consignment inventory related indicators such as obsolescence, accurate inventory statuses, reasonable inventory levels and others as defined
• Follow-up’s support of missing IOLS.
• Supports consignment accounts management such as new account opening, monitoring and closing
• Management, analysis, rationalization of consignment stock levels, as well as different support tasks, such as the generation of reports generated periodically.
• Other OTI SAP tasks applicable to IOL and consignment.

IOL audit tool management:

• Serves as Single Point of Contact (SPOC) for team with regards to incidents and service requests
• Provides initial support and diagnosis and, if possible, resolution for incidents to end users as well as training and maintains local training material
• Provides ad-hoc support for sales force wrt tool usage and functionality

Reporting / Analytics:

• Supports consignment related reporting by ensuring consistency in data sources
• Prepares consignment performance status score cards for governance meetings
• Ensures monitoring and follow up or escalation for definedkey performance indicators
• Supports creation or amendments of reporting tools for future improvements
• AFCM controls related to consignment

Other:

• Recommends process improvementsand supports the organization by active participation in projects
• Ensures effectiveness of Alcon’sconsignmentprocess by performing or enabling detection and correction of errors, monitoring and improving data quality.
• no visa sponsorship/relationship will be provided

Education: Business & Administration Degree

Experience:

2+ years inmultinational companies

good analytical skills,

good excel skills (reconcile excels)

good time management

exposure to tenders/contract management is preferred

creative mindset to think out of the box

good internal and external communication skills.

How You Can Thrive at Alcon:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.

Alcon Careers

See your impact at alcon.com/careers