Concierge

Cabrini Health; Melbourne; On-site; AUD 29,000 - 36,000; Part time

Benefits offered by this job

Salary packaging up to $18,850

13% superannuation

Staff benefits

Job summary

Cabrini Health is seeking a warm, professional Concierge to join our team at Cabrini Malvern. You will be the first point of contact, greeting patients and visitors and helping them navigate the hospital with a welcoming, patient-centred approach.

You’ll work closely with Main Reception and Customer Services to ensure smooth arrivals, directions, and assistance, while handling multiple tasks in a busy hospital setting. This is a part-time fixed-term role ending August 2028.

Qualifications

• Customer-focused approach essential in busy hospital environment.
• Excellent interpersonal and communication skills.
• Ability to prioritise and manage competing demands.
• Full Australian driver’s license; van driving experience preferred.

Responsibilities

• Welcome and greet patients, visitors and guests in a friendly, professional manner.
• Provide directions and assistance to help visitors navigate the hospital.
• Assist patients with luggage, mobility aids and wheelchairs.
• Monitor traffic flow and parking, ensuring spaces for emergencies and disabled access.
• Coordinate with Main Reception to monitor arrivals of taxis and DVA vehicles.
• Provide information and directions to nearby services as required.
• Drive Cabrini vehicles to support hospital operations.

Skills

Customer service

Communication

Problem solving

Teamwork

Driver's license

Job description

Concierge Fixed Term to August 2028 Part Time position (22.5 hours per week) Cabrini Malvern

We’re building for the better! By 2036, more than 150,000 patients will look to us for healthcare every year. At Cabrini Health we champion community, compassion and career fulfilment. Our teams are united by the shared purpose of making a meaningful contribution to exceptional, patient-centred care in well- resourced, world class facilities that inspire you to perform at your best and continuously grow professionally.

About the role

Cabrini Health is seeking a warm, professional and customer-focused Concierge to join our team at Cabrini Malvern.

As the first point of contact for many patients, families, visitors and service providers, you will play an important role in creating a welcoming and supportive experience from the moment people arrive at the hospital through to their departure. Working closely with Main Reception and the Customer Services team, you will:

• Welcome and greet patients, visitors and guests in a friendly and professional manner.
• Provide directions and assistance to help visitors navigate the hospital.
• Assist patients with luggage, mobility aids and wheelchairs.
• Monitor traffic flow and parking, including ensuring spaces remain available for emergency and disabled access.
• Coordinate with Main Reception to monitor the arrival of booked taxis and DVA vehicles.
• Provide information and directions to nearby services when required.
• Drive Cabrini vehicles as required to support efficient hospital operations.

About you

You will be a naturally welcoming and approachable person who takes pride in delivering outstanding customer service. You will be comfortable working in a busy hospital environment and able to remain calm, organised and professional when managing competing priorities.

You will bring:

• A professional and customer-focused approach with excellent interpersonal and communication skills.
• Initiative and effective problem-solving skills with the ability to prioritise and manage competing demands.
• A motivated, collaborative and team-focused attitude with a willingness to learn.
• A commitment to safety and following established procedures.
• A full Australian Driver’s license with van driving experience preferred.

Why join Cabrini?

• Opportunity to increase your take-home pay with Salary Packaging up to $18,850 per year tax free 13% superannuation, 17.5% annual leave loading
• Access to a range of staff benefits including retail offers, fitness passport, discounted hospital services and savings on eligible private health fund services
• Hospital located close to public transport with discounted Myki Commuter Club
• A welcoming mission-led workplace culture where you feel valued and help make a positive impact on our patients and visitors to Cabrini Health

Does this sound like your new role? Bring your skills and enthusiasm to Cabrini Health and help optimise the patient experience and health outcomes for our community.

Cabrini Health acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for people of all backgrounds and abilities.

Inclusion is core to our mission.

As part of our commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Working for Cabrini Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s southeast.

Inspired by the mission and ethic of care of the Cabrini Sisters, providing quality, compassionate care to our community for more than 75 years.

There is something special about Cabrini Health.

Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients.

We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.

Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.

Our values: Compassion - Integrity - Courage - Respect

MANDATORY FOR ALL NEW STAFF TO CABRINI

Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for annual Influenza plus a Working with Children Check (WWCC) may also be requested. Vaccination for COVID-19 is highly recommended.