Concierge

VMCH; City of Melbourne; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Competitive hourly rate

Casual loading

Salary packaging benefits

Flexible, family friendly culture

Job summary

VMCH is seeking a Casual Concierge to support residents at St Joseph Mews, Hawthorn. You will welcome guests, attend to day‑to‑day requests, arrange transport and assist with food and beverage service during in‑house events, with Friday 5pm–9pm and Saturday shifts.

The role requires a positive, customer‑focused attitude and hospitality experience; RSA, First Aid Level 2 and CPR are required. VMCH offers competitive hourly rates, casual loading and salary packaging within a supportive team.

Qualifications

• Experience in customer service, concierge or reception within hospitality.
• RSA, First Aid Level 2 and CPR certificates required or in progress.
• Strong communication and interpersonal skills with residents and families.

Responsibilities

• Welcome guests and family and attend to residents' requirements.
• Arrange transport and coordinate requests.
• Provide food and beverage service in cafe and at events.

Skills

Positive attitude

Friendly personality

Communication skills

Customer service

Interpersonal skills

Education

RSA Certification

First Aid Level 2 Certificate

CPR Certificate

Job description

• Casual Concierge required for Friday and Saturday night shifts
• Support the team at St Joseph Mews located in Hawthorn
• Competitive hourly rate + casual loading + NFP salary packaging benefits

As a Concierge you will residents with their day-to-day requests attending to lifestyle and hospitality requests, arranging transport, assisting with medical requirements. You will maintain the presentation of the common areas and assist with food and beverage service in a variety of settings assisting with in-house functions and events.

Friday 5.00pm – 9.00pm reception 9.00pm - 8.00am sleepover 8.00am – 10.00am reception Saturday.

Saturday 6.00pm – 9.00pm reception 9.00pm-8.00am sleepover 8.00am -10.00am reception Sunday

VMCH. Flourishing communities, vibrant careers.

At VMCH, the future is bright and rewarding. You will require experience in a customer service, concierge, or a reception role, preferably within a hospitality setting. With us, you’ll combine your hands-on, outcomes focused approach and building relationships that deliver real impact.

• A positive attitude, friendly personality and excellent communication skills.
• Food and table service, barista and bar service experience an advantage

The responsibilities

• To assist residents with their requirements - welcoming guests and family
• Attending to the residents requirements, assisting to arrange transport etc
• Assisting with food and beverage service in the café and at events

What's required

• A positive attitude, friendly personality and excellent communication skills.

• Food and table service, barista and bar service experience required

• Excellent customer service skill and attention to detail
• Responsible Serving of Alcohol (RSA) Certificate
• First Aid Level 2 Certificate and CPR

• Strong interpersonal and influencing skills.

What's possible

• Rewarding work, within a supportive environment
• Professional development and career progression opportunities
• Competitive salary + salary packaging (with potential for increased take-home pay)
• Flexible, family friendly work culture
• Wellbeing initiatives and paid parental leave
• Employee assistance program (EAP) for you and close family members
• Enjoy access to Fitness Passport, helping you and your family stay active with heavily discounted access to hundreds of fitness and recreation venues
• Discounts on private health insurance, school holiday programs, car hire and much more!
• Open a high-interest savings account via our banking partner
• Join a place where diversity and inclusion live, breathes and thrives.

More about us

At VMCH, we believe people should be seen and valued for who they are, not defined by the services they receive.

For more than a century, we have been part of Victorian communities, supporting people to live with purpose and connection. Led by our Catholic tradition, we recognise the inherent dignity and humanity of every person, their individuality, relationships, experiences and the contribution they make throughout their lives.

Across aged care, care at home, disability services, retirement living, specialist education and affordable housing, our role is to help people make their own choices, remain in control of their lives and stay connected to the people, places and communities that matter most to them.

Guided by our values of Love, Joy, Courage and Hospitality, more than 4,000 staff and volunteers support over 15,000 people across Victoria. Together, we create places of belonging where people are respected, included and empowered to live life on their own terms.

Please note successful applicants to this position will be required to provide evidence of relevant work permits or Australian residency, and the necessary screening checks. Kindly note we do not accept unsolicited resumes, emails and phone calls from Recruitment Agencies.

For the latest VMCH roles, also visit https://careers.vmch.com.au/jobs/search

Advertised: 24 Sep 2026 1:00 PM AUS Eastern Standard Time
Applications close: