Concession Manager: Lead Team, Elevate Customer Experience

Country Road Group; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Rotating roster

Product allowance

Staff discount

Health & wellbeing

Parental leave

Career opportunities

Learning & development

Job summary

Country Road Group is seeking a Concession Manager in Melbourne to lead a high-performing team within a Myer concession. You will drive exceptional customer experiences, optimise profitability and maintain a safe, productive workplace.

You will coach staff, manage stock and rostering, and partner with concession leadership to align with the CRG brand strategy. The role offers a competitive salary, generous product allowance, staff discounts and career development opportunities.

Qualifications

• Proven leadership experience in a concession or retail environment.
• Ability to coach and develop a high-performing team.
• Strong stock management and loss prevention know-how.
• Experience in rostering and budget interpretation.
• Demonstrated stakeholder relationship skills.

Responsibilities

• Coach and provide regular feedback to your team on product knowledge and customer-led service.
• Lead the team to deliver store operational excellence through stock management and loss prevention.
• Attract, engage and retain talent; build team capability and succession plans.
• Maintain a safe, healthy workplace for staff and customers.
• Communicate brand strategy and team roles across the store.
• Build relationships with concession management to drive store performance.
• Model CRG culture and create a learning, ownership-driven team experience.

Skills

Leadership

Customer service

Budget management

Roster planning

Staff development

Stakeholder relations

Job description

Country Road Group is seeking a Concession Manager in Melbourne to lead a high-performing team within a Myer concession. You will drive exceptional customer experiences, optimise profitability and maintain a safe, productive workplace.

You will coach staff, manage stock and rostering, and partner with concession leadership to align with the CRG brand strategy. The role offers a competitive salary, generous product allowance, staff discounts and career development opportunities.