Concession Manager

Coach Stores Australia; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Coach Stores Australia is seeking a Store Manager to lead a flagship or high-traffic store in Sydney. You will drive sales, profitability, and a superior client experience while coaching a diverse team of sales professionals.

The role requires strategic planning, strong leadership, and hands-on involvement in daily operations, including inventory, payroll, and visual presentation. You will champion a service-first culture, leverage clienteling, and ensure brand standards are reflected in every

Qualifications

• 5+ years of leadership experience in retail or luxury fashion environments.
• Proven ability to drive sales, profitability, and a high standard of customer service.
• Strong communication, coaching and team-development skills.

Responsibilities

• Lead store to drive sales, profitability and productivity across channels.
• Execute strategic plans; respond to local market trends.
• Champion service-first culture with clienteling and exceptional service.
• Resolve customer concerns with empathy, urgency and professionalism.
• Inspire and develop a diverse, high-performing team; coach and mentor.
• Set clear goals, provide feedback, celebrate achievements.
• Recruit, onboard and retain top talent aligned with brand values.
• Oversee inventory, payroll, and loss prevention; ensure accuracy.
• Maintain visual merchandising and store presentation to brand standards.
• Optimize staffing and scheduling to meet business needs.
• Foster an inclusive environment where all team members feel valued.
• Communicate with team and partners to align on goals and initiatives.
• Act as a brand ambassador in-store and within the community.

Skills

Leadership

Retail Management

Luxury Retail

Customer Service

Tools

MS Office

Inventory Systems

Sales Reporting Tools

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last - for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. As a Store Manager, you are the heartbeat of your store—leading with purpose, driving performance, and creating unforgettable customer experiences that reflect the Coach brand. You set the tone for an inclusive, collaborative culture and empower your team to exceed expectations in a fast-paced retail environment. You lead by example, inspire your team through coaching and development, and ensure every customer interaction strengthens their connection to the brand. Your leadership drives sales, profitability, and a vibrant store culture where results and service excellence go hand in hand.

Key Responsibilities

• Lead your store to success by driving sales, profitability, and productivity across all channels.
• Execute strategic business plans while remaining responsive to evolving customer needs and local market trends.
• Champion a service-first culture, delivering exceptional experiences through personalized clienteling and service excellence.
• Resolve customer concerns with empathy, urgency, and professionalism.
• Inspire, coach, and develop a diverse, high-performing team that thrives on collaboration and results.
• Set clear goals, provide meaningful feedback, and celebrate individual and team achievements.
• Recruit, onboard, and retain top talent who reflect the values of the Coach brand.
• Oversee daily operations including inventory management, payroll, and loss prevention.
• Ensure visual merchandising and store presentation meet brand standards and inspire customers.
• Optimize staffing and scheduling to meet business demands and deliver seamless service.
• Foster a welcoming, inclusive environment where every team member feels valued and empowered.
• Communicate effectively with your team, peers, and corporate partners to align on goals and initiatives.
• Serve as a brand ambassador, representing Coach in the store and throughout the community.

Requirements

• Requirements 1-6 years of leadership experience in retail or service industries; luxury or fashion background is a plus.
• A combination of education and experience will be considered.
• A passion for leading people and building strong, motivated teams.
• A deep commitment to delivering best-in-class customer experiences that reflect Coach's heritage and values.
• Strong business acumen with a focus on results and operational excellence.
• Exceptional communication and interpersonal skills that foster trust and clarity.
• Proficiency in Microsoft Office; experience with retail systems like labor management, inventory, and sales reporting tools.
• Knowledge of fashion trends and competition in the market place; curiosity for digital engagement and social media.
• A collaborative spirit and the ability to build strong vendor and community relationships.
• Ability to work in a fast-paced environment, Strong English language proficiency. (for EU)
• Schedule: Ability to work a flexible schedule to meet business needs - including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).

Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

At Tapestry, we bring together the iconic brands of Coach and Kate Spade New York -uniting bold ideas, diverse voices, and boundless creativity to stretch what's possible. Driven by dreamers and makers, we turn passion into progress. By embracing differences and pushing boundaries, we create with purpose, uplift one another, and shape a more inclusive, sustainable future-together.

Our brands Spark Personal and Emotional Connections Our brands go beyond products—they inspire confidence, encourage self-expression, and build lasting emotional connections with consumers. Through constant innovation and deep customer insight, we anticipate where shoppers are headed and adapt to meet them with personalized, seamless experiences. Our digitally powered, unified shopping journey allows our brands to become part of people's lives - meeting them when, where, and how they choose to shop.