Computer Systems Technician - State Wide ICT Services Delivery

Queensland Government; Queensland; On-site; AUD 60,000 - 80,000; Full time

Job summary

A governmental education department in Queensland is seeking an IT support professional to assist thirty-five schools with a range of IT services. The ideal candidate will hold a relevant diploma and possess strong technical skills in server management. Responsibilities include leading support teams, maintaining educational systems, and ensuring compliance with departmental standards. A current Working with Children Check and driver's license are required for this role.

Qualifications

• Possession of a relevant Diploma from a recognised tertiary institution or equivalent qualifications.
• Current Working with Children Check clearance is required.
• A current driver's licence is necessary.

Responsibilities

• Lead IT support service team providing high-level service and issue resolution.
• Maintain service levels and develop standardised processes for IT support.
• Install and maintain management and educational delivery systems.
• Provide expert IT advice on hardware/software procurement.
• Monitor implementation of departmental information standards.

Skills

Windows 2016 and above server operating systems

Server hardware and configuration

End user device and printer support

Windows 10 and above, iPadOS, MacOS

Technical proficiency and skills maintenance

Education

Relevant Diploma from a recognised tertiary institution

Job description

An exciting opportunity has become available within the State-Wide Service Delivery Field Services team, based in the Mt Gravatt office, supporting schools south of the Brisbane River and the greater Ipswich area.

If you’re looking to make a meaningful impact and be part of a dedicated team, apply now to join us in supporting Queensland schools.

About The Department

Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance.

About The Role

This role will support thirty-five schools and corporate sites, providing a broad range of IT services to assist staff and students.

Your Responsibilities

You will have responsibility for leading the following activities and undertaking the following key tasks:

• Participate in and be a member of an IT support service team ensuring that the team provides a high level of service and issue resolution in line with agreed performance standards
• Ensure that agreed levels of service are maintained and contribute to the ongoing development of standardised processes required for the provision of IT support
• Install and maintain systemic management and educational delivery systems in accordance with departmental information standards and policies
• Provide expert IT advice and support on the selection, procurement and installation of new hardware and software, as well as the enhancement of existing systems
• Advise, communicate, apply and monitor the implementation of departmental information standards and policies
• Participate in service level and work practice reviews
• Maintain currency of technical proficiency and skills

The Right Fit

Skills In The Following Areas Will Be Highly Regarded

• A detailed working knowledge of Windows 2016 and above server operating systems
• A high level of technical knowledge of server hardware and configuration, and network switches
• A good understanding of end user device and printer support
• Knowledge of Windows 10 and above, iPadOS, and MacOS
• Travel and overnight absences from base may be required of this position
• As this vacancy involves regular school visits, it is a requirement to possess a current Working with Children Check clearance (blue card) issued by Blue Card Services and have a current driver's licence.

Mandatory Requirements

Possession of a relevant Diploma from a recognised tertiary institution or qualifications, which in the opinion of the Director-General, Department of Education, or delegate, is acceptable.

Interested? To Apply

• Attach a brief resume including contact details for 2 referees (referees should be familiar with your relevant work history).
• Attach a written statement (2-page maximum) addressing the competencies in the how you will be assessed section.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.

Occupational group IT & Telecommunications