Computer Support Officer

Latrobe Regional Health; Shire of East Gippsland; Vor Ort; AUD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Salary packaging up to $9,000 p.a.

Meals/Entertainment benefit up to $2,

Staff Wellbeing Centre access

Discount gym membership

Zusammenfassung

Latrobe Regional Health is seeking a Computer Support Officer to join the ICT team on a full-time ongoing basis. The role provides first and second-level ICT support across clinical, corporate and operational environments to enable high-quality patient care.

We value a patient-focused, collaborative culture and encourage professional development within a dynamic healthcare setting in Gippsland, Victoria.

Qualifikationen

• Experience providing ICT service desk or end-user support.
• Experience supporting Windows 11, M365, Outlook, Teams, SharePoint and MFA.
• Good customer service and ability to explain technical concepts clearly.
• Knowledge of ICT infrastructure including Windows Server, networking and devices.

Aufgaben

• Provide first and second-level ICT support across clinical, corporate and operational environments.
• Manage incidents and service requests to ensure reliable technology services.
• Support cyber security and asset management processes.
• Assist with continuous improvement of ICT systems and services.

Kenntnisse

ICT service desk

End-user support

Windows 11

Microsoft 365

MFA

Customer service

Tools

Windows Server

Networking

Audio-visual tech

Device management

Jobbeschreibung

Are you seeking a rewarding and diverse Computer Support Officer role in a leading regional hospital? Join the ICT team at Latrobe Regional Health, where we value our employees by providing a safe and supportive workplace culture that enables you to thrive.

Latrobe Regional Health is looking for Computer Support Officer to join our growing on a full time (1.0EFT) ongoing basis (multiple positions available).

The Computer Support Officer provides first and second-level ICT support across Latrobe Regional Health's clinical, corporate and operational environments. As a key member of the Information and Communication Technology (ICT) team, you will support users, devices, applications and collaboration platforms, ensuring responsive, secure and reliable technology services that enable high-quality patient care and organisational effectiveness.

Working in a dynamic healthcare environment, you will deliver customer-focused technical support, manage incidents and service requests, contribute to cyber security and asset management processes, and assist with the continuous improvement of ICT systems and services.

Working Together | We will respond to challenges together to create a safe, quality health service

The role of the Computer Support Officer is to:

About you

Ideal candidates for this role will have:

• Experience providing ICT service desk or end-user support, including troubleshooting hardware, software, printers, peripherals and desktop environments.
• Demonstrated experience supporting Windows 11, Microsoft 365, Outlook, Teams, SharePoint and identity management processes, including MFA.
• Strong customer service, communication and problem-solving skills, with the ability to explain technical concepts to a broad range of users.
• Knowledge of ICT infrastructure including Windows Server, networking, telecommunications, audio-visual technologies and device management.
• Well-developed organisational skills, the ability to manage competing priorities and a commitment to delivering accurate, high-quality outcomes.
• A current Driver's Licence, a willingness to learn new technologies and the ability to work collaboratively in a fast-paced healthcare environment.

Latrobe Regional Health offers a range of benefits including:

• Salary packaging up to $9,000 per annum.
• Meals/Entertainment benefit up to $2,650 per annum.
• Encouragement for professional development and ongoing education.
• A range of social club activities, discounts and diverse workplace activities.
• Free access to our Staff Wellbeing Centre offering health education and wellbeing
• Access to discounted gym membership and fitness services through Fitness Passport Services.

Interested about this exciting opportunity, but want more information? We encourage you to contact Jason Phillips, ICT Manager email on **************@lrh.com.au for a confidential discussion.

About us

Located in the picturesque region of Gippsland, Latrobe Regional Health (LRH) offers the perfect balance between career and lifestyle. Enjoy easy access to Melbourne, stunning beaches, majestic mountains, and serene lakes. With flexible working hours, you can make the most of what Gippsland has to offer.

LRH cares for a population of about 300,000 and is the regional provider of specialist services. Our catchment covers 42,000 square kilometres, from Phillip Island to Mallacoota in the far east of Victoria. LRH offers cardiac care, surgery, medical, renal, emergency care, aged care, women's and children's services, pharmacy, allied health and rehabilitation. Medical and radiation oncology are offered by the Gippsland Cancer Care Centre.

Now is an exciting time to join the LRH team, with the $223.5 million expansion completed in March 2024, offering improved maternity and paediatric facilities, larger intensive care unit, increased medical and surgical beds and additional operating theatres.

Diversity and inclusion

We embrace workforce diversity and actively encourage applications from across our community including Aboriginal and Torres Strait Islander people, people with linguistically diverse backgrounds, people of all genders and gender identities and people with disabilities. LRH's Aboriginal Hospital Liaison Officer is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted via email: ***************@lrh.com.au

Applications Close: 03 November 2026

Before commencement, the successful applicant will

Provide evidence of an original and valid National Police Record Check, an employee Working with Children Check, and a current season influenza vaccine (if applicable to work area), unless a valid medical exemption applies.