Compliance Operations Supervisor

Xe.com; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive market-based salary

Annual Discretionary Bonus

12% Superannuation

Healthcare

20 days annual leave increasing with (

Birthday day off

ESPP

Mental Health & Wellbeing

Volunteering day

Job summary

Xe.com is seeking a Compliance Operations Officer to support Australia and New Zealand with regulatory obligations and internal policies. You will monitor activities, assist in onboarding, due diligence, and screening, and contribute to a strong compliance culture.

The role emphasizes quality assurance, process improvements, and effective guidance to stakeholders. A Law/Economics/Business degree and 2+ years AML/CTF experience are required.

Qualifications

• Minimum +2 years of experience in AML/CTF or Compliance Risk management.
• Experience writing policies and performing compliance risk assessments.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication; leadership ability.

Responsibilities

• Support day-to-day Compliance Operations across Australia and New Zealand.
• Perform quality assurance reviews and identify improvement opportunities.
• Participate in regulatory change initiatives and process improvements.
• Deliver operational compliance training and share knowledge with teams.
• Assist remediation activities and provide compliance guidance.

Skills

AML/CTF experience

Compliance risk assessment

Analytical thinking

Communication skills

People leadership

Education

Bachelor’s degree in Law/Economics/Business Administration

Tools

Excel

Power BI

Job description

Description

At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.

Description

At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.

About This Role

We are currently looking for a Compliance Operations Officer to join our growing team who will be responsible for supports the effective implementation of compliance and regulatory obligations across Australia and New Zealand. The role is responsible for monitoring compliance activities, supporting operational processes, and ensuring that Xe's products, services, and business operations remain aligned with applicable regulatory requirements and internal policies. The position plays a key role in maintaining a strong compliance framework and promoting a culture of compliance throughout the business.

OUR PRINCIPLES

• AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery
• RESPONSIBILITY - We get involved, bring our perspective, and are always open to new ideas. We take personal responsibility
• COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

Roles & Responsibilities

• Compliance Operations BAU Support: Support the day-to-day execution of Compliance Operations activities across Australia and New Zealand, including customer onboarding, ongoing due diligence, transaction monitoring, sanctions and PEP screening, fraud-related reviews, and case management activities, ensuring work is completed accurately, consistently, and in line with applicable regulatory requirements, internal policies, and agreed service standards.
• Quality Assurance and Control: Perform quality assurance reviews across key compliance operational processes to assess the accuracy, completeness, and effectiveness of work performed. Identify trends, control gaps, training needs, and areas for improvement, and support the implementation of corrective actions to strengthen operational quality and compliance outcomes.
• Special Projects and Process Improvements: Contribute to special projects, regulatory change initiatives, system enhancements, and process improvement activities impacting Compliance Operations. Support the design, testing, implementation, and documentation of improved workflows, controls, and procedures to enhance efficiency, consistency, and regulatory alignment.
• Operational Training and Knowledge Sharing: Develop, coordinate, and deliver operational compliance training, guidance materials, and knowledge-sharing sessions for Compliance Operations and relevant business teams. Ensure training content is practical, current, and aligned with policies, procedures, quality assurance findings, and regulatory expectations.
• Operational Remediation Activities: Support and coordinate remediation activities arising from quality assurance findings, audit reviews, regulatory changes, system issues, or identified process gaps. Track remediation actions through to completion, elevate risks or delays where required, and help ensure sustainable fixes are embedded into BAU processes.
• Escalations and Compliance Advice: Review and support the resolution of complex or escalated compliance operations matters, applying sound judgement and risk-based analysis. Provide practical guidance to operational and cross-functional stakeholders to ensure consistent decision-making and appropriate management of compliance risks.
• Policies, Procedures, and Documentation: Assist with the maintenance and enhancement of Compliance Operations procedures, work instructions, training materials, and supporting documentation, ensuring they remain accurate, fit for purpose, and aligned with regulatory obligations, internal policies, and operational practices.

Position Requirements

• Law, Economics, Business Administration Bachelor’s degree, or equivalent.
• Minimum +2 years of experience in AML/CTF environment or Compliance Risk management.
• Experience writing policies and performing compliance risk assessments.
• Strong analytical, operational, and problem-solving skills are a must.
• Strong verbal and written communication skills.
• Demonstrated ability to lead, coach and supervise a team of analysts.
• Well versed in Excel, Power BI and data analysis, with high attention to detail.

Perks & Benefits

• Competitive market-based salary
• Annual Discretionary Bonus
• 12% Superannuation
• Healthcare
• 20 days annual leave increasing with each year of service (capped at 25 days
• Paid day off for your Birthday
• Discounted Euronet Employee Share Purchase Plan (ESPP)
• Plumm Mental Health and Wellbeing
• Volunteering day for a charity of your choice

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organization that encourages diversity in all respects.

At Xe we are committed to making our recruitment practices barrier‑free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long‑term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on [e-mail]

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.