Compliance Analyst (External Dispute Resolution)

Sharp and Carter; Sydney; Hybrid; AUD 166,000 - 203,000; Full time

Benefits offered by this job

CBD location

Innovative team culture

Hybrid work arrangements

Job summary

Sharp and Carter seeks an experienced Compliance Analyst to support external dispute resolution activities in Sydney. The role involves managing customer disputes, drafting submissions to AFCA, and supporting governance with trend analysis, all within AFCA regulatory obligations.

The position is a three-month contract, offering hybrid work arrangements and a CBD location. Strong analytical skills and AFCA exposure are essential for success in this role.

Qualifications

• 5+ years experience in compliance, legal, dispute resolution or financial services (from HTML)
• Exposure to AFCA (from HTML)
• Strong analytical and problem-solving skills, with the ability to identify issues and contribute to practical improvements (from HTML)

Responsibilities

• Manage customer disputes through conciliation and resolution, ensuring alignment with AFCA Rules and regulatory obligations.
• Prepare clear, balanced and well-structured submissions to AFCA
• Support EDR reporting and governance by identifying trends, root causes, risk themes and customer impacts.
• Acting as a key escalation point for complex matters.

Skills

AFCA rules

Regulatory compliance

Dispute resolution

Analytical thinking

Stakeholder management

Job description

Compliance Analyst (External Dispute Resolution)

About the Company

Our client is a high-growth fintech, founded in Australia and expanding worldwide, with the purpose to give people the freedom to own it!

Due to growth within the business, they are seeking a compliance analyst to join their external dispute resolution team on an inital three month contract.

About the Role

Your responsibilities will include, but not be limited to:

• Manage customer disputes through conciliation and resolution, ensuring alignment with AFCA Rules and regulatory obligations.
• Prepare clear, balanced and well-structured submissions to AFCA
• Support EDR reporting and governance by identifying trends, root causes, risk themes and customer impacts.
• Acting as a key escalation point for complex matters.

Skills and Experience

• 5+ years experience in compliance, legal, dispute resolution or financial services
• Exposure to AFCA
• Strong analytical and problem-solving skills, with the ability to identify issues and contribute to practical improvements.

Benefits

• CBD location
• Working in an innovative team where your ideas would be listened
• Hybrid Work Arrangements