Compliance & Advisory Officer

Australian Dental Association Queensland; Brisbane; On-site; AUD 35,000 - 55,000; Part time

Job summary

Australian Dental Association Queensland is seeking a Compliance & Advisory Officer on a 12-month fixed-term contract (0.4–0.5 FTE) to support dental professionals across Queensland.

You will provide regulatory guidance, assist with complaint resolution, coordinate insurance claims, audits, and risk mitigation, and contribute to a high-quality member experience.

Qualifications

• Oral Health – experience in the dental profession.
• Health regulation and compliance – knowledge of the Australian healthcare regulatory environment.
• Insurance and claims – experience in professional indemnity, insurance claims management and/or case coordination.
• Complaints and risk management – experience handling health complaints, responding to audits and managing sensitive matters.

Responsibilities

• Provide regulatory and compliance guidance to members and teams.
• Assist with patient complaints management and early intervention.
• Coordinate professional indemnity insurance claims in collaboration with insurers and advisers.
• Assist audits and investigations and respond to health insurance fund and Medicare audits.
• Develop and deliver education and risk mitigation resources for members.

Job description

Aust. Dental Association Queensland – Bowen Hills QLD

Ready for a new direction in your career? Put your expertise to work at ADAQ!

Compliance & Advisory Officer | Compliance & Advisory Services | Part time 12 month Fixed term contract (0.4 – 0.5), with possibility of extension.

Are you working in oral health, healthcare regulation, insurance claims or complaints management and looking for your next opportunity?

ADAQ (Australian Dental Association Queensland) is looking for a motivated, detail-oriented professional to join our Compliance & Advisory Services team. This is an opportunity to build on your existing experience, broaden your skills and play a meaningful role in supporting dental professionals across Queensland.

As part of the team, you’ll help members navigate challenges, understand their obligations and access the right support when they need it most. You’ll work across a diverse range of matters, including:

• Compliance and regulatory advice – helping members understand professional obligations, regulatory guidelines and notification requirements.
• Patient complaints – providing timely, practical support to members managing patient concerns, with a focus on early intervention and effective complaint resolution.
• Professional indemnity insurance claims – assisting with case management in collaboration with AIG’s insurance claims management team and external legal advisers.
• Audits and investigations – assisting members to respond to health insurance fund and Medicare audits.
• Education and risk mitigation – helping develop and deliver resources that support members to manage risk and strengthen their professional practice.

You’ll also provide administrative and operational support across the ADAQ team, contributing to the delivery of a high-quality member experience.

Could this be your next career move?

You don’t need to have experience in every area of the role. We’re interested in people who can bring relevant knowledge, transferable skills and a willingness to learn.

Skills & Experience

• Oral Health – experience in the dental profession.
• Health regulation and compliance – knowledge of the Australian healthcare regulatory environment, practitioner obligations or professional standards.
• Insurance and claims – experience in professional indemnity, insurance claims management and/or case coordination.
• Complaints and risk management – experience handling health complaints, responding to audits and managing sensitive matters.

What you’ll bring

Excellent written and verbal communication skills, with the confidence to communicate professionally and empathetically.

Strong attention to detail and the ability to manage competing priorities while maintaining accuracy and quality.

Intermediate Microsoft Office skills and confidence using everyday business systems.

The ability to work independently, take initiative and identify practical solutions.

A collaborative and professional approach, with a genuine commitment to supporting members and colleagues.

As a suitable candidate, you will have: Completed year 12 with a minimum of 3 years work experience in oral health, insurance claims, healthcare regulation and/or the legal sector.

As an ideal candidate, you will also have: Post‑secondary qualifications in oral health, health management, law, or relevant discipline.