Community Services Consultant

The Benevolent Society; Sydney; Hybrid; AUD 80,000 - 84,000; Full time

Benefits offered by this job

Salary Packaging up to cap

Hybrid work options

Wellbeing benefits

Recognition & growth

Job summary

The Benevolent Society is seeking a Community Services Consultant for the Disability Gateway in Sydney. You will be the first point of contact for clients seeking information, services and referrals, helping people with disability, their families and carers access supports across Australia.

You will listen with empathy, provide clear guidance, and assist navigating complex systems like NDIS and My Aged Care, ensuring a supportive experience for every client.

Qualifications

• Experience in the community services sector.
• Familiarity with Australian government funding bodies (e.g., NDIS, My Aged Care).
• Customer service experience, especially in phone-based roles.
• High level of emotional regulation and inclusion.
• Ability to navigate multiple computer systems and multitask in high-stress situations.
• Willingness to learn more about available services and programs.
• Certificate III/IV or Diploma in relevant fields is advantageous.

Responsibilities

• Conduct intake and referral support providing a calm, informative experience.
• Research within KPI duration to connect clients with validated information.
• Identify risks and vulnerabilities; connect callers to appropriate services.
• Assist callers navigating government funding systems (NDIS, My Aged Care).

Skills

Communication skills

Customer service

Empathy

Research skills

Multitasking

Emotional regulation

Tech savvy

Learn new programs

Education

Certificate III/IV or Diploma in aged care / community services / disability services

Job description

• 2 Full-time positions, based on Gadigal Country in Glebe
• 80k-84k + Super + Salary Packaging
• Meaningful work with flexible, hybrid work options

Who We Are

At Benevolent, we believe every person deserves to live life on their own terms, with dignity, respect and a sense of belonging. For over two centuries, as Australia's first charity, this belief has shaped who we are and how we work.

As a not-for-profit, independent and non-religious organisation, we are a practice‑led organisation, our work is grounded in evidence and strengths‑based approaches that place people at the centre of everything we do. We walk alongside individuals, families and communities, upholding rights, amplifying voices and advocating for safer, more inclusive systems where people can thrive.

About the role

As ourCommunity Services Consultantfor theDisability Gateway, you will be the first point of contact for clients seeking support with information, services, and referrals. The Disability Gateway is a national program that assists people with disability, their families, and carers to find and access services across Australia.

In this role, you will connect with people who each have unique needs and circumstances. By listening with empathy and providing clear, accurate guidance, you will create an experience where clients feel heard, respected, and supported. You will also help individuals navigate complex systems, such as the NDIS and My Aged Care, and turn what might feel overwhelming into something more manageable.

This is a full-time position, working Monday to Friday between 8:00am and 8:00pm. While you’ll be part of the broader Support Centre, your focus will be on delivering the Disability Gateway program and ensuring every client receives the right support at the right time.

• 2 Full-time positions, based on Gadigal Country in Glebe
• 80k-84k + Super + Salary Packaging
• Meaningful work with flexible, hybrid work options

Who We Are

At Benevolent, we believe every person deserves to live life on their own terms, with dignity, respect and a sense of belonging. For over two centuries, as Australia's first charity, this belief has shaped who we are and how we work.

As a not-for-profit, independent and non-religious organisation, we are a practice‑led organisation, our work is grounded in evidence and strengths‑based approaches that place people at the centre of everything we do. We walk alongside individuals, families, and communities, upholding rights, amplifying voices and advocating for safer, more inclusive systems where people can thrive.

About the role

As ourCommunity Services Consultantfor theDisability Gateway, you will be the first point of contact for clients seeking support with information, services, and referrals. The Disability Gateway is a national program that assists people with disability, their families, and carers to find and access services across Australia.

In this role, you will connect with people who each have unique needs and circumstances. By listening with empathy and providing clear, accurate guidance, you will create an experience where clients feel heard, respected, and supported. You will also help individuals navigate complex systems, such as the NDIS and My Aged Care, and turn what might feel overwhelming into something more manageable.

This is a full-time position, working Monday to Friday between 8:00am and 8:00pm. While you’ll be part of the broader Support Centre, your focus will be on delivering the Disability Gateway program and ensuring every client receives the right support at the right time.

How you will contribute

• Conduct intake and referral support while providing a calming and informative customer experience.
• Perform thorough research within KPI duration to connect clients with validated information.
• Identify risks and vulnerabilities and connect callers to appropriate services or provide relevant information.
• Assist callers in navigating government funding systems (e.g., NDIS, My Aged Care).

Your benefits

We support our people to live their best lives, with benefits that support your wellbeing, growth and lifestyle. Here are some of the key benefits, and we'd love to tell you more.

• Salary Packaging & Perks - Maximise your take-home pay with up to $18,550 in salary packaging including entertainment and vehicle packaging options to suit your lifestyle, corporate rates/discount with selected partners.
• Flexibility & Wellbeing - Enjoy hybrid work options, monthly ADOs (12 extra days off per year for full time staff), Fitness Passport access, EAP support, and the option to purchase additional leave.
• Recognition & Growth - Competitive pay, Benevolent You Make a Difference recognition program, service rewards, long service leave after 5 years, supportive performance and career check in’s and tailored professional development opportunities.
• Cultural Inclusion - Dedicated cultural leave and support for Aboriginal and Torres Strait Islander employees, including leadership pathways and networking groups.
• Employee Networks - Connect through our diverse, employee-led networks that celebrate diversity and foster connection and allyship across shared experiences and identities.

Your skills and experience

We want you to be successful in your new role! This means you'll have experience in the community services sector and:

• Excellent verbal and written communication skills.
• Knowledge of the sector and familiarity with Australian government funding bodies (e.g., NDIS, My Aged Care, child and family services) is beneficial.
• Customer service experience, particularly in phone-based roles or call centres, is preferable.
• High level of emotional regulation and agility, along with compassion and a commitment to diversity and inclusion.
• Technologically savvy with the ability to navigate multiple computer systems and multitask effectively in high-stress situations.
• Strong multitasking abilities and a focus on the task at hand.
• Inquisitive and eager to learn more about available services and programs.
• Certificate III or IV, or a Diploma in aged care, community care, disability services, community services, or related fields such as psychology, counselling, mental health, or social work is highly advantageous.

This role aligns with the capability requirements of Individual Contributor. Please see the Capability Framework attached to this advert to discover essential skills, values and behaviours required at this level.

Need more information or have questions? Feel free to reach out Aimee Flores on ************@benevolent.org.aufor a friendly, confidential discussion.

At Benevolent we are committed to diversity, equity and inclusion and to providing a culturally safe workplace for all. We encourage applications from people of all backgrounds and identities, including LGBTIQA+, neurodivergent and people with disabilities, and those from Culturally and Linguistically Diverse backgrounds, to strengthen our ability to deliver inclusive and responsive services to the communities we support. We recognise and value the cultural knowledge, lived experience and community connections that Aboriginal and Torres Strait Islander peoples bring, and welcome applications from individuals across all cultures, identities and lived experiences.