Community Programs & Engagement Officer

stvincentd; Campbelltown; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Supportive Team

Boost Your Take-Home Pay

Career Progression

Learning & Development

Wellbeing Support

Inclusive Culture

Leave Benefits

Job summary

St Vincent de Paul Society NSW is seeking a Client Engagement and Programs Officer at the Nagle Centre in Campbelltown. You will welcome clients, assess needs, and connect people with the right services, while supporting program coordination and daily operations.

This hands-on role involves handling enquiries, coordinating events, maintaining records, mentoring volunteers, and promoting a safe, inclusive environment within a community-focused team.

Qualifications

• Bring relevant qualifications and/or demonstrated experience in community services or a related field.
• Experience supporting people experiencing disadvantage, including homelessness, trauma, mental health challenges, AOD issues or unemployment.
• Be a natural communicator who can build rapport with people from diverse backgrounds and demonstrate cultural awareness and sensitivity.
• Have strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines.
• Be confident assessing individual needs, responding to enquiries and applying appropriate de-escalation strategies in challenging situations.
• Demonstrate strong computer literacy, data entry and administrative skills.
• Be adaptable, flexible and comfortable working in a dynamic, community-focused environment.
• Share our commitment to the Society's mission, values and the dignity of every person.
• Experience applying trauma-informed practices and mental health first aid.
• A current First Aid Certificate.
• Experience within a membership-based or volunteer organisation.

Responsibilities

• Welcome people accessing the Nagle Centre, manage enquiries and conduct client intakes with empathy, professionalism and respect.
• Build trusting relationships with people experiencing disadvantage, understanding their individual circumstances and connecting them with appropriate internal and external support services.
• Assist with the coordination and delivery of Nagle Centre programs, activities and in-house services, including preparation, set-up and pack-down.
• Help maintain a safe, welcoming and inclusive environment, including oversight of the Centre's wet areas.
• Provide administrative support, maintain accurate client and program records, collect data and prepare reports to support service delivery and continuous improvement.
• Support volunteer onboarding and administration, including pre-engagement checks and maintaining accurate volunteer records.
• Work collaboratively with staff, members and volunteers across the Wollongong Central Council region to strengthen community connections and service outcomes.
• Promote a safe workplace and contribute to effective risk management and compliance practices.

Job description

St Vincent de Paul Society NSW is seeking a Client Engagement and Programs Officer at the Nagle Centre in Campbelltown. You will welcome clients, assess needs, and connect people with the right services, while supporting program coordination and daily operations.

This hands-on role involves handling enquiries, coordinating events, maintaining records, mentoring volunteers, and promoting a safe, inclusive environment within a community-focused team.