Community Programs & Client Engagement Officer

Vinnies SA; Campbelltown; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Supportive team

Tax-free benefits

Career progression

Learning and development

Wellbeing support

Inclusive culture

Leave benefits

Job summary

The St Vincent de Paul Society NSW is seeking a Client Engagement and Programs Officer at the Nagle Centre in Campbelltown. You will welcome visitors, conduct intakes with empathy, and connect people with the right services while coordinating centre programs and day-to-day activities.

You will build trusting relationships with people experiencing disadvantage, support volunteers, maintain records, and help promote a safe inclusive environment.

Qualifications

• Bring relevant qualifications and/or demonstrated experience in community services or a related field.
• Experience supporting people experiencing disadvantage, including homelessness, trauma or mental health challenges.
• Good communication skills with people from diverse backgrounds and cultures.
• Strong organisational and time management abilities to handle priorities and deadlines.
• Experience applying trauma-informed practices and mental health first aid.

Responsibilities

• Welcome people to the Nagle Centre, manage enquiries and conduct client intakes with empathy, professionalism and respect.
• Build trusting relationships with people experiencing disadvantage, connecting them with appropriate services.
• Coordinate and deliver Nagle Centre programs and activities, including prep, set-up and pack-down.
• Help maintain a safe, welcoming environment, including oversight of the Centre's wet areas.
• Provide administrative support, maintain client/program records, collect data and prepare reports.
• Support volunteer onboarding and administration, including checks and maintaining records.
• Work with staff and volunteers across the Wollongong Central Council region to strengthen community connections.
• Promote a safe workplace and contribute to risk management and compliance.

Skills

Communication

Time management

De-escalation

Cultural awareness

Trauma-informed practices

Computer literacy

Education

Relevant qualifications in community services or related field

First Aid Certificate

Job description

The St Vincent de Paul Society NSW is seeking a Client Engagement and Programs Officer at the Nagle Centre in Campbelltown. You will welcome visitors, conduct intakes with empathy, and connect people with the right services while coordinating centre programs and day-to-day activities.

You will build trusting relationships with people experiencing disadvantage, support volunteers, maintain records, and help promote a safe inclusive environment.