Community Engagement Advisor

Airservices Australia; Canberra; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Airservices Australia is seeking a Community Engagement Advisor to help shape how we engage with communities affected by changes to aircraft operations. You will work with technical specialists, environmental experts and government relations teams to develop engagement strategies and manage stakeholder communications.

You will report to the Head of Community Engagement and contribute to national projects, building trusted relationships across diverse stakeholders while balancing community

Qualifications

• Demonstrated experience delivering community, stakeholder or customer engagement activities on complex projects.
• Strong communication and relationship-building skills across diverse groups.
• Experience preparing engagement materials, presentations and stakeholder communications.
• Ability to analyse feedback and insights to support evidence-based decisions.
• Experience coordinating engagement events, consultations, forums or community meetings.
• Knowledge of stakeholder engagement frameworks or methodologies.
• Tertiary qualifications in relevant disciplines would be advantageous.
• IAP2 certification or membership highly regarded.

Responsibilities

• Develop and deliver engagement strategies with technical teams.
• Analyse community feedback to inform decision-making balancing aviation needs.

Skills

Communication

Stakeholder engagement

Presentations

Analytical thinking

Education

Tertiary qualifications in communications or related field

Tools

IAP2 certification

Job description

• Make a meaningful impact on communities and Australia's aviation future
• Full Time, Permanent, some travel may be required
• Flexible Location – Melbourne, Brisbane, Sydney locations with hybrid working

Summary

Shape how Airservices engages with communities on aviation initiatives, balancing operational requirements with community expectations through transparent, effective stakeholder engagement.

The Organisation

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world's airspace and provision of aviation rescue fire fighting services at Australia's busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country, from bustling cities to regional and remote locations. Together, we help secure the future of Australia's skies and keep them amongst the safest in the world.

We connect people with their world safely, linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.

Airservices is committed to fostering a culture that is diverse, inclusive and respectful. We encourage motivated individuals who value collaboration, stakeholder engagement and making a positive impact to explore a career with Airservices.

The Role & The Team

As a Community Engagement Advisor, you'll play a key role in helping Airservices engage effectively with communities impacted by changes to aircraft operations. Working closely with technical specialists, environmental experts, government relations and customer engagement teams, you'll develop and deliver engagement strategies, analyse community feedback, manage stakeholder communications and help inform decision-making that balances community interests with Australia's aviation needs. Reporting to the Head of Community Engagement, you'll contribute to projects of national significance while building trusted relationships across a diverse stakeholder landscape.

You'll be joining a collaborative and purpose-driven team that is passionate about meaningful engagement, transparency and delivering positive outcomes for both communities and the aviation industry. The team is proud of the role it plays in supporting informed conversations and building community trust.

The Person

You are a confident communicator who enjoys working with a diverse range of stakeholders and translating complex information into clear, accessible messages. You thrive in environments where relationship building, problem solving and balancing competing perspectives are critical to success.

The Successful Applicant Will Have

Please see the link below to view the full Position Description.

• Demonstrated experience delivering community, stakeholder or customer engagement activities on complex projects.
• Strong communication and relationship-building skills, with the ability to establish credibility across diverse stakeholder groups.
• Experience preparing engagement materials, presentations, correspondence and stakeholder communications.
• The ability to analyse feedback and insights to support evidence-based decision making.
• Experience coordinating engagement events, consultations, forums or community meetings.
• Knowledge of stakeholder engagement frameworks or community consultation methodologies.
• Tertiary qualifications in communications, stakeholder engagement, public relations, environmental management or a related discipline would be advantageous.
• IAP2 certification or membership will be highly regarded.

At Airservices Australia, we embrace and thrive on diversity of thought, perspectives and capabilities because we know the benefits of having a workforce that is representative of the community that we serve.

We believe a diverse workforce supported by an inclusive culture is central to our success. We actively encourage and welcome candidates from all cultural backgrounds, gender identities, people living with disability and Aboriginal and Torres Strait Islander peoples to apply.

Security Clearance

To be eligible to apply, you must be an Australian Citizen or Permanent Resident as an Airservices Background Check is required for this role. Successful applicants will be required to meet Airservices security clearance requirements as part of the recruitment process.

Why join Airservices?

Be part of an organisation that connects people, communities and businesses across Australia every day. This is a unique opportunity to influence nationally significant aviation initiatives while supporting meaningful community outcomes and helping shape the future of Australian airspace.

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