Commercial Operations Process Improvement Lead

Vocus; North Sydney Council; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid working environment

Discounts on power, gas, mobile and 1n

Competitive leave options

Job summary

Vocus is seeking a Business Improvement Lead to drive end‑to‑end transformation across Commercial Operations within our Process Centre of Excellence. You will identify pain points, prioritise initiatives, and partner with Sales, Operations, and Delivery to translate challenges into scalable solutions that improve customer and employee outcomes.

You will influence senior stakeholders, manage an improvement backlog, and lead workshops to map current state processes and design future‑state

Qualifications

• 8+ years' experience in business improvement, sales operations, process management, business analysis, enablement or related disciplines.
• Proven success delivering complex improvement programs from problem identification through to implementation and realised business benefits.
• Experience working within enterprise governance frameworks, Centres of Excellence, or structured process management environments.
• Strong understanding of B2B sales, quote-to-order and order-to-activate processes.
• Experience operating within merger, acquisition or integration environments involving multiple systems, processes and stakeholders.

Responsibilities

• Own and run the Commercial Operations Business Improvement Program from intake and prioritisation through to delivery and benefit realisation.
• Identify, analyse and resolve inefficient or broken processes across the sales and service delivery lifecycle.
• Facilitate workshops and process reviews to map current state processes, identify root causes, and design future‑state solutions.
• Apply structured improvement methodologies such as Lean, Six Sigma and Human-Centred Design to deliver measurable outcomes.
• Partner with Sales Support, Sales, Operations and Technology teams to streamline quoting, contract creation, order management and service activation processes.
• Manage and maintain an improvement backlog, ensuring visibility of priorities, progress, risks and outcomes.
• Navigate complexity across dual systems and integrated business environments, identifying opportunities for process rationalisation and simplification.
• Drive adoption of new processes, tools and ways of working through training, enablement and continuous feedback mechanisms.
• Define and track success measures including process performance, SLA adherence, operational efficiency and realised business benefits.
• Translate operational challenges into well‑defined initiatives that contribute to the Sales Mission backlog and strategic delivery roadmap.
• Champion a culture of operational excellence, continuous improvement and data‑driven decision making.

Skills

Process improvement

Stakeholder influence

Lean Six Sigma

Sales operations

Tools

Salesforce

Job description

Vocus is seeking a Business Improvement Lead to drive end‑to‑end transformation across Commercial Operations within our Process Centre of Excellence. You will identify pain points, prioritise initiatives, and partner with Sales, Operations, and Delivery to translate challenges into scalable solutions that improve customer and employee outcomes.

You will influence senior stakeholders, manage an improvement backlog, and lead workshops to map current state processes and design future‑state