Cluster Manager - Melbourne

at; Melbourne; On-site; AUD 80,000 - 120,000; Full time

Job summary

T2, a renowned tea brand, seeks a Cluster Manager to lead its retail stores in Melbourne. The successful candidate will be responsible for optimizing store performance, coaching managers, and enhancing customer experiences. This role offers competitive pay, incentives, and a culture of inclusivity.

Benefits

50% employee discount on products

Performance bonuses

Volunteer leave day

Employee Assistance Program (EAP)

Qualifications

• Experience in retail management with a focus on performance metrics.
• Proven ability to coach and mentor teams.
• Strong understanding of customer service excellence.

Responsibilities

• Delivering budgeted sales and EBIT for multiple stores.
• Ensuring consistency in customer service and team performance.
• Managing operations and workplace health & safety standards.

Skills

Leadership

Customer Service

People Management

Retail Strategy Execution

Job description

We’re T2, a tea brand known for its delicious tea made with premium, sustainable ingredients. Every day, we love to excite our customers by inviting them into our world of tea, online and in our retail stores across Australia, New Zealand and Singapore.

Like our teas, our people are unique and diverse. We believe every team member brings different experience and skills to each role which is invaluable to T2. In return we provide training, incentives and encourage an inclusive culture through our policies and initiatives.

Today, we’re part of LIPTON Teas and Infusions, the world’s largest tea business. For our team, this connection opens opportunities to build global relationships, expand your career globally and participate in global programs and industry-leading initiatives.

We’re also proudly B Corp Certified, get to know more about us at: https://www.t2tea.com

About the role

The cluster manager is part of T2’s retail leadership team within the designated region, who is directly responsible for the P&L performance of their T2 retail store portfolio alongside coaching & mentoring the store managers & teams. This will include executing the T2 retail strategy and leadership of stores ensuring brand representation at the highest level, whilst developing a culture of excellence in customer service that delivers a seamless customer journey.

Key responsibilities

Cluster performance - delivering budgeted sales & EBIT.

Key retail metrics – ATV, IPC, conversion, loyalty sign ups & wage % to sales.

Customer Experience- CUPPAS/service consistency.

Leadership and people management.

VM presentation standards.

Operations/Workplace health & safety.

Life at T2

Competitive salary with bonus earning potential with T2’s performance incentive program + sales incentives.

Enjoy a 50% discount to spoil yourself, plus endless cups of tea.

Get recognition and rewards. T2 celebrates our teams contributions through our Moment Makers program, featuring exciting prizes.

Volunteer leave day per year with a purpose aligned organisation.

Workplace policies with impact: Menopause policy, Gender equity policy, Equitable remuneration policy and Flexible working arrangement options, including hybrid work.

Employee Assistance Program (EAP).

About the application process

Don’t feel like you meet every single requirement? Still apply! We’d love to receive your application if most of your experience matches and you think you’ll thrive in this role.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

T2 commit to respond to every applicant.

No agencies please – we have this one brewing in-house.

Sounds like your cup of tea? Apply now!

Unlock job insights

Salary match Number of applicants Skills match

Retail & Consumer Products 1,001-5,000 employees

Here at T2, We are more than just a cup of tea. We are tea done differently!

Born and brewed in Melbourne, every day, cup by cup reimagining the humble tea leaf, the ways we brew it, serve it and share it!

Over 70 retail stores across Australia, New Zealand and Singapore, online store, distribution Warehouse and a funky support office!

Here at T2, We are more than just a cup of tea. We are tea done differently!

Born and brewed in Melbourne, every day, cup by cup reimagining the humble tea leaf, the ways we brew it, serve it and share it!

Over 70 retail stores across Australia, New Zealand and Singapore, online store, distribution Warehouse and a funky support office!

Retail Regional Manager - Eastern Melbourne