Club Membership Operations Coordinator

AFL - Australian Football League; Melbourne; On-site; AUD 65,000 - 98,000; Full time

Benefits offered by this job

Flexible work

Development program

Wellbeing program

AFL Silver Membership

Parental leave

Partner discounts

Job summary

AFL - Australian Football League is seeking a Club Membership Operations Coordinator to help AFL Clubs deliver reliable membership programmes and positive experiences for their members. This full-time operational role covers fulfilment, entitlements, member access, payment plans, systems and data.

You’ll support day-to-day delivery across a defined group of AFL Clubs, ensuring accuracy and consistency within established processes, while maintaining data integrity and providing clear system

Qualifications

• Strong attention to detail and accuracy.

Responsibilities

• Support membership operations across fulfilment, entitlements, member access and payment plan management.
• Assist membership system setup and maintenance, including product builds, inventory management and data updates.
• Following established processes and standards to deliver accurate, consistent outcomes.
• Providing clubs with clear, practical support for membership system queries.
• Maintaining data integrity, compliance and reporting accuracy.
• Identifying and escalating issues, risks or inconsistencies clearly and early.
• Working collaboratively to manage priorities and meet deadlines during peak periods.
• Contributing feedback and ideas that strengthen consistency and continuous improvement across the team.

Skills

Attention to detail

Structured processes

Analytical skills

Clear communication

Prioritisation

Team collaboration

Willingness to learn

Stakeholder management

Tools

CRM systems

Ticketmaster Archtics

Database management

Job description

Join the team shaping the future of Australia’s game.

This is your chance to do work that has real impact, in an organisation that moves fast, aims high and plays a meaningful role in the lives of millions across the country through football. Every role at the AFL helps progress the game, so more people can love it, connect with it and see what is possible through it.

The opportunity

As Club Membership Operations Coordinator, you’ll help AFL Clubs deliver reliable membership programmes and positive experiences for their members.

In this full-time operational role, you’ll support core membership processes across fulfilment, entitlements, member access, payment plans, systems and data. Working within the AFL’s shared service model, you’ll bring accuracy, consistency and care to each stage of the membership cycle, particularly during high-volume periods.

What You’ll Own

You’ll support the smooth day-to-day delivery of membership operations across a defined group of AFL Clubs, completing work accurately, on time and in line with agreed processes.

You’ll Add Value Through

• Delivering membership operations across fulfilment, entitlements, member access and payment plan management
• Supporting membership system setup and maintenance, including product builds, inventory management and data updates
• Following established processes and standards to deliver accurate, consistent outcomes
• Providing clubs with clear, practical support for membership system queries
• Maintaining data integrity, compliance and reporting accuracy
• Identifying and escalating issues, risks or inconsistencies clearly and early
• Working collaboratively to manage priorities and meet deadlines during peak periods
• Contributing feedback and ideas that strengthen consistency and continuous improvement across the team

What You’ll Bring

• Strong attention to detail and a commitment to accurate, high-quality work
• The ability to follow structured processes and deliver consistently under pressure
• Analytical capability and experience working with databases, CRM systems or similar platforms
• Clear communication and relationship management skills, with the ability to build trust with internal and club stakeholders
• The ability to manage competing priorities and contribute effectively within a team
• A willingness to learn and build capability in membership operations and systems
• Confidence working within defined structures and seeking guidance when processes or system behaviour are unclear
• Experience in membership, ticketing, customer service or operational support will be highly regarded
• Familiarity with Ticketmaster Archtics or a similar membership or CRM platform will be highly regarded
• Experience providing database or helpdesk support within a membership-based organisation will be advantageous
• An understanding of AFL Clubs or sporting environments will be advantageous

Why you’ll love being on our team

At the AFL, you will be part of a values-led team that aims high, backs each other and brings energy, care and integrity to work that matters. This is a place where people play to win, play as one team and play with passion, while always staying grounded in fairness, inclusion and respect. We work hard, support each other and create the conditions for our people to grow, perform and thrive.

What You Can Look Forward To

• Play The Day Your Way, our flexible approach to working life, built to support you on game day and every day
• My Development, with coaching, mentoring, on-the-job learning and formal development to help you keep building your game
• Play Well, our health and wellbeing programme designed to support a healthy body, healthy mind and healthy workplace
• My Benefits, giving you access to a range of partner offers and discounts through our AFL Corporate Partners
• AFL Silver Memberships for permanent team members, so you can enjoy the action at Marvel Stadium and the MCG with family and friends
• 6 months paid primary parental leave with no qualification period for permanent team members

Everyone has a place here

Our game brings people together, and we want our workplace to do the same.

We are committed to building a culture of belonging and an environment where people feel respected, included and able to thrive, and where diversity of background, experience and perspective makes us stronger.

Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Whether you’re a footy fan or new to our game, we welcome everyone to apply. We know great candidates don’t always tick every box. If this role excites you, we encourage you to apply, even if your experience doesn’t perfectly match the job description.

The AFL is committed to promoting and protecting the safety and wellbeing of children and young people in our care. Please note, we undertake several screening processes to ensure this commitment is upheld, this includes ensuring the successful candidate to this position holds a valid employee Working with Children/Vulnerable People check and a satisfactory criminal history record check.

Ready to play your part?

Applications close Wednesday, 11 November 2026.