Cloud Solution Architect Manager - Cloud And AI Platforms- Australia-Microsoft India Pvt Ltd-8-[...]

Microsoft India Pvt Ltd; Australia; On-site; AUD 150,000 - 200,000; Full time

Job summary

A leading technology firm in Melbourne is seeking a Cloud Solution Architect Manager to lead a team focused on enhancing cloud and AI services for enterprise clients. This role involves guiding the team to deliver effective technical solutions while ensuring customer satisfaction and business impact. Candidates should have extensive experience in cloud technologies, people management, and a track record of technical leadership.

Qualifications

• 8+ years of experience in cloud/infrastructure technologies or equivalent experience.
• 3+ years of people management experience.
• 6+ years in a customer-facing role.
• 6+ years leading technical projects.

Responsibilities

• Guide the team in adhering to operational standards and practices.
• Monitor team approaches to managing business and technical risks.
• Support the team in maintaining efficient delivery and customer experience.

Skills

Cloud/infrastructure technologies

People management

Technical leadership

Customer-facing roles

Technical project leadership

Education

Bachelor's Degree in a relevant field

Master's Degree in a relevant field

Tools

Cloud Certification (e.g., Azure, AWS, Google)

Job description

Cloud Solution Architect Manager - Cloud and AI platforms

We are seeking a skilled leader to manage a team of Cloud Solution Architects (CSA) focused on expanding our Cloud and AI services for Enterprise clients in both commercial and public sectors. You will guide your team to deliver technical solutions, drive platform adoption, and maintain operational excellence across three core areas: Customer Centricity, Technical Leadership, and Business Impact. Leveraging strategies like the Tech Maturity Model, you'll ensure scalable and effective service delivery. Your leadership will help customers maximize their MS investment with secure, resilient architectures, while fostering a high-performing, diverse, and inclusive team environment.

Overview

We are seeking a skilled leader to manage a team of Cloud Solution Architects (CSA) focused on expanding our Cloud and AI services for Enterprise clients in both commercial and public sectors. You will guide your team to deliver technical solutions, drive platform adoption, and maintain operational excellence across three core areas: Customer Centricity, Technical Leadership, and Business Impact. Leveraging strategies like the Tech Maturity Model, you'll ensure scalable and effective service delivery. Your leadership will help customers maximize their MS investment with secure, resilient architectures, while fostering a high-performing, diverse, and inclusive team environment.

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8 years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• 3 years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.

Additional or preferred qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12 years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8 years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• 6 years experience working in a customer-facing role (e.g., internal and/or external).
• 6 years experience leading technical projects, teams, or functions.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
• 5 years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.

Responsibilities

Business Impact

• Guide the team in adhering to operational standards and practices throughout sales and delivery processes. Coordinate activities across Microsoft and customer groups to meet defined objectives and ensure customer satisfaction.
• Monitor the teams approach to anticipating and managing business and technical risks, applying methodological and governance principles to identify, communicate, and reduce such risks.
• Ensure work is executed in line with industry and Microsoft procedures. Direct the team in prioritizing tasks according to business needs and aligning with organizational goals.

Customer Centricity

• Support the team in maintaining efficient delivery and a consistent customer experience. Encourage the use of customer and partner feedback to understand and realize success conditions.
• Oversee team actions towards addressing customer risks and challenges, handling confidence calls, and implementing strategies to enhance customer experience, value realization, and the adoption of AI and cloud solutions.
• Facilitate the exchange of customer insights and feedback with engineering teams to inform product development and identify successful approaches.

Technical Leadership

• Guide the team in identifying gaps during delivery, communicating them to stakeholders, and connecting findings across business and technology areas to support scalable improvements.
• Provide direction in offering subject matter expertise and contributing to internal communities globally. Advise the team on applying industry knowledge and representing Microsoft solutions through presentations and community engagement.

Locations

Melbourne, Victoria, Australia

• Job Function: IT Software : Software Products & Services
• Industry: Software Services, Internet/Dot com/ISP
• Industry: Technology (IT, Telecom, Dot Com etc) (Software Consulting, Software Services Companies)