Cloud & Infrastructure Engineer - Microsoft Managed Services

Quorum; City of Melbourne; Hybrid; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Paid parental leave

Professional EAP counselling

Income and life insurance

Wellness program

Regular professional massages

Paid professional training

Free weekly team lunches

Job summary

Quorum is seeking a Cloud & Infrastructure Engineer for its Managed Services Practice, based in Melbourne. The role requires at least 5 years of experience in implementing and supporting IT systems, with strong skills in Microsoft Azure and customer support. This position emphasizes collaboration and emotional intelligence, helping maintain customer environments and deliver high-quality outcomes. The hybrid model promotes work/life balance, with various benefits including training, wellness programs, and paid parental leave.

Qualifications

• Minimum 5 years’ experience implementing and supporting ICT systems in Managed Services.
• Proven experience managing customer environments and providing high-level escalation support.
• Strong capabilities in Microsoft Azure and on-premises infrastructures.

Responsibilities

• Support and improve Microsoft cloud and infrastructure platforms.
• Collaborate with various teams for escalations and outcomes.
• Mentor junior engineers and contribute to knowledge sharing.

Skills

Microsoft Azure

Customer support

Interpersonal skills

Time management

Attention to detail

Education

5+ years in Managed Services

Tools

Azure Backup

Veeam

Commvault

Windows Server

Job description

The Role

We have an opportunity for a Cloud & Infrastructure Engineer to join our Managed Services Practice at Quorum, based in Sydney, Brisbane, or Melbourne.

As a Cloud & Infrastructure Engineer – Managed Services, you will focus on platform engineering across our managed customer environments. You’ll be responsible for supporting and improving Microsoft cloud and infrastructure platforms, including proactive maintenance, audits, complex changes, and environment enhancements aligned to best practice.

The role involves close collaboration with Technical Consultants, Customer Success Managers, and the Service Desk to provide escalation support, maintain customer environments, and deliver high-quality outcomes. You will also contribute to mentoring and knowledge sharing within the Managed Services team, helping uplift capability and consistency across the practice.

What are we looking for

We’re looking for an engineer with strong platform expertise, a proactive mindset, and a focus on delivering outstanding outcomes for our managed clients. You’ll be comfortable working across a variety of customer environments, balancing platform projects, proactive maintenance, and escalations while ensuring environments remain secure, stable, and aligned to best practice.

Communication and customer focus are critical in this role. You’ll be a clear and confident communicator, able to explain technical issues simply, handle escalations calmly, and build trusted relationships with both technical and non-technical stakeholders.

Success in this position also relies on being organised, detail-oriented, and capable of managing multiple priorities without losing sight of quality. You’ll bring a professional, solution-focused approach, demonstrate curiosity and initiative, and actively seek opportunities to learn, share knowledge, and support the broader Managed Services team.

Role Requirements

Experience and Expertise

• Minimum 5 years’ experience implementing and supporting ICT systems, hardware, and software within a Managed Services environment. Proven ability to manage multiple customer environments, deliver platform changes, and provide high-level escalation support for incidents.

Platform Engineering and Technical Proficiency

• Microsoft Azure – Backup and DR (Azure Backup, Azure Site Recovery Services), Compute (Virtual Servers, Azure Virtual Desktop), DevOps (Concepts, Bicep, Code Management), Networking (Azure Firewall, vNETs, Azure WAF), Management and Governance (Architecture, Cost Management, Resource Groups, Azure Update Management), Security (Defender for Cloud) and Storage (Disk Management, Azure NetApp, Storage Accounts).
• On-premises infrastructure – Active Directory, Hybrid Exchange, SCCM, Hyper‑V, VMware, physical infrastructure. Experience with Citrix, Ivanti Application Control, Ivanti 3rd Party Patching and Cloudflare DNS is highly regarded.

Operating Systems and Security

• Proficient with Windows 10/11 and Windows Server (2016 through to 2025). Hands‑on capability across the Microsoft Defender suite, including Defender for Endpoint, Defender for Office 365, Defender for Cloud, Defender for Identity, Defender for Cloud Apps and Defender for External Attack Surface Management (EASM).

Backup Platforms

• Practical knowledge of Azure Backup, Veeam, Commvault, AvePoint and SkyKick.

Customer Support and Escalation

• Experience acting as a 2nd and 3rd level escalation point, supporting Service Desk teams and managing complex incidents with professionalism, whilst maintaining SLA performance and customer satisfaction.

Emotional Intelligence and Collaboration

• Excellent interpersonal skills, with the ability to build trust, show empathy, and work effectively with colleagues and customers. Passion for guiding and mentoring junior engineers.

Time Management and Prioritisation

• The ability to balance multiple tasks across different customer environments, manage competing priorities, and maintain momentum while meeting agreed deadlines.

Attention to Detail and Process

• Process‑driven mindset with the ability to follow agreed procedures, maintain accurate documentation, and ensure customer environments remain aligned to best practice.

Professionalism and Integrity

• Maintain calm under pressure, act consistently, and uphold high standards expected by customers. Be proactive with ideas, feedback, and engagement in company culture.

What’s it like to work at Quorum

We offer a hybrid working lifestyle with a flexible model that supports work/life balance. Employees can work anywhere, returning to the office as desired. We cover home internet and mobile costs.

Benefits

• Paid parental leave for primary and secondary caregivers.
• Professional EAP counselling service.
• Income and life insurance for personal accidents at work.
• Wellness program offering partial reimbursement for health‑related subscriptions (gym, yoga, etc.).
• Regular professional in‑office massages.
• Paid professional training, certifications, and development opportunities.
• Free weekly team lunches.

Our Values

• Karma – Do what is right, always.
• Teamwork – We are a team, and we are passionate about what we do.
• Consistent – The right approach delivers the right outcome.
• Authenticity – Make commitments carefully and then do what we say we will.
• Culture – Be happy and never stop learning.