Clinical Trials Participant Recruiter

USC; Brisbane; On-site; AUD 67,000 - 74,000; Full time

Benefits offered by this job

17% Super

Flexible work arrangements

EAP and wellness benefits

Job summary

UniSC Clinical Trials is recruiting a Participant Recruitment and Experience Coordinator to engage participants across the UniSC Sunshine Coast, Southbank or Morayfield sites. You’ll guide potential participants through pre-screening, coordinate with trial staff, and help match individuals with suitable studies.

The role emphasizes customer-focused communication, data accuracy, privacy compliance, and collaboration with trial planning, marketing and delivery teams.

Qualifications

• 2 years’ experience in a contact centre environment with an administration qualification or equivalent
• Exceptional customer service and communication skills for rapport and empathy
• High level of digital dexterity and ability to learn new CRM systems (RealTime CTMS preferred)
• Ability to multitask with attention to data collection across multiple platforms
• Agile and able to respond to changing priorities
• Comfort discussing health, medical history, and lifestyle with sensitivity
• Understanding privacy principles governing health information
• Strong teamwork and stakeholder relationship building across a clinical trial network
• Experience analysing data, recognizing trends, and providing process improvements

Responsibilities

• Contact and engage registered participants for Clinical Trials across the network, completing pre-screening via multiple channels
• Engage with clinical staff to escalate where needed and support enrolment
• Contribute to continuous improvement of recruitment activities, providing feedback on pre-screening metrics and processes

Skills

Customer service

Communication

Data analysis

Collaboration

Attention to detail

Adaptability

Privacy principles

Education

Administration qualification

Tools

RealTime CTMS

Job description

UniSC Clinical Trials is recruiting a Participant Recruitment and Experience Coordinator to engage participants across the UniSC Sunshine Coast, Southbank or Morayfield sites. You’ll guide potential participants through pre-screening, coordinate with trial staff, and help match individuals with suitable studies.

The role emphasizes customer-focused communication, data accuracy, privacy compliance, and collaboration with trial planning, marketing and delivery teams.