Clinical Services Administator Assistant

Sigma Healthcare Limited; Melbourne; On-site; AUD 65,000 - 82,000; Full time

Benefits offered by this job

Annual salary reviews

Flexibility: work from home one day a‑

Parental leave - paid

Job summary

Sigma Healthcare Limited is seeking a Clinical Services Administrator Assistant based at the Preston Office. You will coordinate and administer clinical pharmacy services across the retail network, processing claims, handling inquiries and supporting programs to keep services running smoothly.

You will work closely with pharmacy teams and stakeholders, maintaining reports and documents, while contributing to policy updates and service improvements.

Qualifications

• Experience in an administration or customer service-focused role.
• Clear, friendly written and verbal communication skills.
• Strong organisational skills and the ability to manage competing priorities and deadlines.

Responsibilities

• Assist with the implementation, administration and monitoring of clinical pharmacy services across the retail pharmacy network.
• Support accurate and timely lodgement of clinical pharmacy services claims.
• Monitor the team inbox, respond to stakeholder enquiries and escalate matters when needed.
• Prepare spreadsheets, reports, correspondence, meeting minutes and other administrative documents.
• Help maintain clinical services policies, procedures, guidelines and reporting tools.
• Coordinate administrative activities for professional pharmacy programs and initiatives.
• Provide administrative support for projects, contracts, invoicing, appointments and record keeping.
• Work with pharmacy teams and internal and external stakeholders to follow up tasks and support service improvements.

Skills

Administration

Customer service

Organisational skills

Communication skills

IT skills

Tools

Spreadsheets

Job description

Clinical Services Administator Assistant

About the Team
Our Clinical Pharmacy Services team supports the delivery of clinical pharmacy services across the Chemist Warehouse retail network. Working closely with pharmacy teams and stakeholders, the team helps maintain effective programs, accurate claims and consistent processes that support safe, high-quality pharmacy services.

About the Role
Based at our Preston Support Office and reporting to the Clinical Services Manager, you'll help coordinate and administer clinical pharmacy services across our community pharmacy network. From processing claims and managing enquiries to preparing reports and supporting programs, you'll play an important part in keeping services running smoothly.

Role Responsibilities

Assist with the implementation, administration and monitoring of clinical pharmacy services across the retail pharmacy network.

Support accurate and timely lodgement of clinical pharmacy services claims.

Monitor the team inbox, respond to stakeholder enquiries and escape matters when needed.

Prepare spreadsheets, reports, correspondence, meeting minutes and other administrative documents.

Help maintain clinical services policies, procedures, guidelines and reporting tools.

Coordinate administrative activities for professional pharmacy programs and initiatives.

Provide administrative support for projects, contracts, invoicing, appointments and record keeping.

Work with pharmacy teams and internal and external stakeholders to follow up tasks and support service improvements.

Who Are We Looking For?

Experience in an administration or customer service-focused role.

Strong organisational skills and the ability to manage competing priorities and deadlines.

Clear, friendly written and verbal communication skills.

Confidence building positive working relationships with a range of stakeholders.

Good general IT skills, including the ability to work with spreadsheets and reporting documents.

Attention to detail, sound problem-solving skills and a practical, hands-on approach.

An adaptable, reliable team player who can also work independently and take initiative.

Why Join Us?

• Grow your career with purpose – Access a wide range of learning and development programs, including our internally designed leadership courses (including our Women In Leadership program) to support your long-term growth. Be part of a purpose-driven organisation making a difference in healthcare, working with a collaborative and supportive team.
• Be rewarded for your impact – Enjoy annual salary reviews linked to your performance, recognising the value you bring to the team.
• Flexibility that works – Work from home one day per week, while staying connected with your team at our vibrant Preston Support Office four days a week. We're committed to supporting our people through life's important moments. Alongside our formal flexibility policies, we recognise that some circumstances, such as returning from parental leave or managing personal wellbeing may require additional consideration. In these situations, we work collaboratively on case-by-case arrangements to provide the support needed while balancing the requirements of the role and team.
• Paid parental leave – We support growing families with six weeks of paid parental leave for primary carers and one week of paid parental leave for secondary carers.
• Exclusive savings – Access generous team member discounts across a wide range of products with our partnership with Flare, including company-wide corporate offers on healthcare premiums with Bupa Healthcare, banking benefits with Comm Bank, novated leasing and a team member discount card entitling you to savings in our Chemist Warehouse Pharmacies
• Support when you need it – Tap into confidential Employee Assistance Program (EAP) services for personal or professional support.
• Take advantage of our subsidised and convenient onsite canteen for varied and affordable meals, coffee, confectionary and bakery items.
• Easy commuting – Enjoy our complimentary shuttle bus connecting nearby train stations to the Preston Support Office, making public transport travel simple and stress-free.

About Us
Sigma Healthcare is powering pharmacy! We have the largest pharmacy network in Australia with trusted brands including Chemist Warehouse, Amcal, Discount Drug Stores and Ultra Beauty! We are powered by our dedicated people and our leading Australian full line pharmacy wholesale and distribution business that delivers medicines to any pharmacy anywhere in Australia. With Chemist Warehouse now operating in four countries outside Australia, we continue to expand our reach.

Sigma Healthcare is an equal opportunity employer and is committed to fostering a diverse, inclusive, and respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds and experiences and encourage you to apply, even if you don't meet every requirement listed.