Clinical Operations Lead: Data-Driven Care Excellence

Jobtailor; Sydney; On-site; AUD 180,000 - 300,000; Full time

Job summary

Everlab is seeking a Senior Manager, Clinical Operations in Sydney to own the doctor network performance end to end and drive improvements in clinical outcomes and member experience. You will design repeatable workflows, set performance targets, and collaborate with cross-functional teams to translate data into action.

The role emphasizes building a metrics layer with modern BI tools, coordinating with Product and Engineering, and communicating clearly to stakeholders while maintaining focus on

Qualifications

• 3+ years at a top-tier strategy consultancy (McKinsey, Bain, BCG) or equivalent.
• Comfortable in SQL and spreadsheets.
• Ability to structure ambiguous problems cleanly.
• Ability to build arguments from data rather than instinct.
• Clear and direct communication in writing and in person.
• Ability to compress complex analysis into a one-page recommendation.
• Ability to operate across high-level strategy and hands-on execution.
• Deep alignment with Everlab's mission to build the world's most trusted preventive health company.
• Nice to have: operating experience in a high-growth startup or scale-up.
• Nice to have: background or deep interest in healthcare, health tech or clinical services.
• Nice to have: hands-on experience building a metrics or BI layer from scratch using BigQuery, Hex, Looker or similar

Responsibilities

• Own doctor network performance end to end.
• Map clinical workflows across consults, results review, member follow-up, escalations, and administration.
• Partner with CMO and clinical leaders to drive clinical outcomes and member experience.
• Identify time and quality leakage in clinical workflows and redesign workflows by removing steps.
• Partner with Product and Engineering to translate workflow problems into tooling improvements.
• Pilot changes, measure effects, and roll out interventions with training and communication.
• Build and own the clinical operations metric layer covering consult quality and cost to serve.
• Set targets, thresholds, and traffic lights to define performance expectations.
• Build dashboards and weekly reporting rhythms for clinical leadership.
• Turn analysis into decisions by assigning metrics owners, targets, and next actions.

Skills

Clinical Operations Management

SQL Proficiency

Data Analysis and Reporting

Workflow Optimization

Healthcare Knowledge

Tools

BigQuery

Hex

Looker

Spreadsheets

Dashboard Development

Job description

Everlab is seeking a Senior Manager, Clinical Operations in Sydney to own the doctor network performance end to end and drive improvements in clinical outcomes and member experience. You will design repeatable workflows, set performance targets, and collaborate with cross-functional teams to translate data into action.

The role emphasizes building a metrics layer with modern BI tools, coordinating with Product and Engineering, and communicating clearly to stakeholders while maintaining focus on