Clinical and Product Support Specialist

GN Group; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Employee Assistance Program

Generous discounts on GN Hearing, J"b"

Gift vouchers for birthdays

Job summary

GN Hearing Australia is seeking a qualified Audiologist or Audiometrist to join our ANZ Sales Team in North Ryde. You will collaborate with the territory-based sales team to remotely support customers with audiological and product training to drive positive sales outcomes and strong customer relations.

The ideal candidate will have clinical experience, strong presentation skills, and proficiency in Microsoft Office programs (Word, Outlook, PowerPoint).

Qualifications

• Qualified Audiologist or Audiometrist with clinical experience.
• Strong presentation skills and confidence presenting remotely to large groups.
• Experience with GN products is highly regarded.

Responsibilities

• Collaborate with the Sales Team to implement training plans for ANZ accounts.
• Provide high-level Audiological, Product and Technical remote support to customers.
• Identify opportunities via audiology inquiries to generate long-term revenue.
• Utilize clinical and product knowledge to support auditology, technical issues and problem solving.

Skills

Audiology expertise

Public speaking

Remote support

English fluency

Tools

Microsoft Office

Job description

GN is looking for a qualified Audiologist or Audiometrist to join the ANZ Sales Team. In this role (based in North Ryde) you will collaborate with our territory-based sales team to remotely support customers with their audiological and product training needs to drive positive sales outcomes and strong customer relations.

The successful candidate will be responsible for:

• Collaborating with the Sales Team to implement training plans for improving the performance of accounts within the ANZ territories.
• Providing a high level of Audiological, Product and Technical remote support to customers.
• Identifying opportunities via customer audiology enquiries to generate revenue on a long-term basis.
• Having in depth clinical and product knowledge to assist with audiological support, technical support and problem solving to achieve optimal product/clinical outcomes and drive repeat business.
• Providing Product training (clinic inductions, fitting software, product portfolio, features, unique selling points, competitive aspects); Sales training (upselling, objection handling, differentiating between technology levels, utilising top up tools); and Audiology training on selected relevant topics.
• Calendar management to ensure availability of online training options across the ANZ territories and time zones.
• Monitoring external market ensuring awareness of competitive products/technologies
• Presenting and speaking at various online group sessions, events, and seminars.
• Assisting the Customer Care team and Technical Support team as required to provide a high level of technical support service to clients.

The Ideal Candidate

The successful candidate will be a qualified Audiologist / Audiometrist with industry and clinical experience. You will need to possess strong presentation skills and confidence in presenting remotely to large groups of people, have Advanced skills in Microsoft Office programs (Word, Outlook, PowerPoint), and speak fluent English. Experience with GN products will be highly regarded.

The Benefits

• Generous discounts with hundreds of retailers through our Reward and Recognition platform
• Employee Assistance Program
• Generous discounts on GN Hearing, Jabra, and SteelSeries products
• Gift vouchers for birthdays and service anniversaries
• Volunteer leave
• Novated leasing
• Paid parental leave
• Fresh fruit, tea, coffee and refreshments

Agencies: Thank you for your interest in supporting us. At this stage we will be seeking to fill this role directly.

GN Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within. We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply.

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.