Client Ticketing Services Manager

TEG; City of Melbourne; On-site; AUD 67,000 - 78,000; Full time

Job summary

A global fan experience company based in Melbourne is seeking a Client Services Manager to ensure top-tier service delivery for prestigious clients. Responsibilities include event management, client relationship building, and operational support during events. Ideal candidates should have a passion for live events and strong client service skills. The role comes with a competitive salary and great perks.

Benefits

Complimentary event tickets

Birthday and volunteering leave

Wellbeing discounts & flu vaccinations

Paid parental leave & free employee support (EAP)

Global rewards and recognition

Learning, development & career pathways

Diverse and inclusive team

Qualifications

• Demonstrate experience in client/customer relations.
• Strong understanding of event operations.
• Experience in ticketing roles is a plus.

Responsibilities

• Develop relationships with clients to discuss ticketing requirements.
• Manage event builds and ticketing operations.
• Support clients on event days and manage box office staff.
• Implement marketing and promotional strategies.

Skills

Client-focused attitude

Excellent verbal communication

Problem-solving skills

Ability to build relationships

Attention to detail

Education

Tertiary qualified

Tools

Ticketing systems knowledge

Job description

About Ticketek Entertainment Group

Ticketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, We make life better live!

Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting, with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partner

About the Role

The Client Services Manager will join our Ticketek team based in Melbourne. This role will work closely with clients from Victoria's most prestigious venues, ticketing world-class entertainment events.

As a Client Services Manager you will ensure each client receives a high standard of service delivery and continuity across their accounts. You will liaise directly with our clients as well as various internal departments such as marketing, web, technology and finance to ensure our clients maintain a high level of service delivery

What a day in the life looks like?

• Client Relationships: Partnering with Clients to discuss event ticketing build requirements and time frames. Delivering accurate event builds. Providing timely and concise reporting and insights.
• Event Operations: Build and maintain events within the Ticketing System as well as manage ticketing operations on event days.
• Event Day Delivery: On site testing and client support and engagement on site throughout the duration of the event (including but not limited to management of Box Office Staff, Post event Reporting, Settlements, and operational feedback.)
• Event Marketing and Promotions: Collaborate with internal and external leads to ensure marketing and promotional strategies are implemented ahead of time and fulfilled as planned.
• Business Development: Work with the State Manager and your team to innovate and provide value-added services and solutions to Clients that increase ticket sales and build brand and event profile.

About you

• Have a passion for live events.
• Demonstrate a client focused attitude, being a true ambassador for our brand.
• Be a team player willing to strive to deliver exceptional results.
• Possess attention to detail.
• Be able to troubleshoot and problem solve.
• Communicate with style and professionalism, across all levels of business relationships, both internally and externally.

Essential experience & skills:

• Excellent verbal and written communication.
• Ability to develop new and existing relationships with clients.
• Ability to resolve client/customer problems in a helpful manner.
• Understanding or ability to learn ticketing systems and processes.

Desirable, but not essential, experience & skills

• Client/customer relationship skills.
• Experience in Event or ticketing roles.
• Interest in Theatre / Arts
• Tertiary qualified.

Other key considerations for this position

Due to the nature of this role, work is required outside of business hours and on the weekend.

Salary

$72,500 + super

Here’s a taste of what TEG offers:

• Complimentary event tickets
• Birthday and volunteering leave
• Wellbeing discounts & flu vaccinations
• Paid parental leave & free employee support (EAP)
• Global rewards and recognition
• Learning, development & career pathways
• A diverse, inclusive, and passionate team

Equal opportunities

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.

If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.

*Only direct applications will be considered. No recruiters please*