Client Support & Data Reporting Specialist

ReadyTech Group; Launceston; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work

Birthday day off

Additional leave

Awards program

Flights & accommodation

Job summary

ReadyTech is seeking a Support Officer in Launceston to be the first point of contact for clients, delivering high-quality service. You will handle inquiries, resolve issues, and nurture strong relationships while using Zendesk for ticketing and knowledge base maintenance.

Key responsibilities include providing friendly first-level support, preparing customised data reports, and offering technical guidance on ReadyTech products.

Qualifications

• Previous experience in a customer service role.
• Excellent verbal and written communication.
• Ability to build client relationships and provide high-quality support.
• Experience with CRM/ticketing systems is a plus.

Responsibilities

• Provide friendly and efficient first-level support to clients.
• Prepare customised reporting and data in line with client requirements.
• Provide technical support to clients on how to use ReadyTech products.
• Identify product issues and communicate clear steps to resolve them.
• Log and document client interactions in our CRM/support ticketing system (e.g. Zendesk).
• Create, edit, and review knowledge base articles.

Skills

Communication

Customer service

Problem solving

Teamwork

Attention to detail

Self-starter

SQL

Tools

Zendesk

Job description

ReadyTech is seeking a Support Officer in Launceston to be the first point of contact for clients, delivering high-quality service. You will handle inquiries, resolve issues, and nurture strong relationships while using Zendesk for ticketing and knowledge base maintenance.

Key responsibilities include providing friendly first-level support, preparing customised data reports, and offering technical guidance on ReadyTech products.