Client Support Agent-Australlia

xperiencexscapetravels; City of Melbourne; Remote; AUD 52,000 - 65,000; Full time

Benefits offered by this job

100% remote

Flexible schedule

Full training included

Travel discounts

Supportive team culture

Growth opportunities

No sales quotas or cold calling

Job summary

Xperience Xscape Travels is seeking a Client Support Agent to assist clients with vacation planning, booking support, destination information, and general travel assistance. No prior travel industry experience required; full training will be provided.

This 100% remote role offers a flexible schedule, strong communication expectations, and opportunities to learn travel tools, with benefits including travel discounts and a supportive team culture.

Qualifications

• Strong verbal and written communication skills.
• Comfortable using email and basic computer tools.
• Organized, reliable and detail oriented.
• Positive attitude and willingness to learn.
• Passion for travel or helping others.

Responsibilities

• Assist clients with travel questions via email, chat, or phone.
• Provide basic travel information such as destinations and requirements.
• Support booking modifications, cancellations or updates.
• Record traveler preferences and send confirmations and itineraries.
• Maintain accurate notes and records.
• Deliver friendly, professional customer service.
• Learn and use travel tools provided during training.

Skills

Verbal communication

Written communication

Email proficiency

Attention to detail

Organized

Willingness to learn

Passion for travel

Tools

Email

Basic computer tools

Job description

About the Role: Xperience Xscape Travels is seeking motivated individuals to join our team as Client Support Agent. In this role, you will assist clients with vacation planning, booking support, destination information, and general travel assistance. You do not need prior travel industry experience — we provide complete training to help you succeed.

If you enjoy helping others, love travel, and want a flexible work-from-home opportunity, this is the perfect role for you.

Key Responsibilities

• Assist clients with travel questions through email, chat, or phone
• Provide basic travel information such as destinations, accommodations, and requirements
• Support booking modifications, cancellations, or updates
• Gather traveler preferences to help plan vacations
• Send confirmations, itineraries, and follow-up messages
• Take notes and maintain accurate records
• Provide friendly, professional customer service
• Learn and use the travel tools provided during training

What We’re Looking For

• No experience required — beginners welcome
• Full training provided
• Strong verbal + written communication
• Comfortable using email and basic computer tools
• Organized, reliable, and detail-oriented
• Positive attitude and willingness to learn
• Passion for travel or helping others

Benefits

• 100% remote — work from anywhere
• Flexible schedule (perfect for students or parents)
• Full training included
• Travel discounts & industry perks
• Supportive team culture
• Growth opportunities
• No sales quotas or cold calling (unless you choose a sales-focused title)