Client Solutions Manager or Director

LIFELENZ; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Job summary

LIFELENZ is seeking a Manager or Director of Client Solutions for the ANZ region. In this role, you will engage with clients, ensuring the successful adoption of our AI-powered workforce management platform tailored for the QSR industry. Your expertise will drive satisfaction, retention, and growth while collaborating with our dedicated teams to enhance client experiences.

Qualifications

• Deep understanding of QSR dynamics and emerging trends.
• Exceptional written and verbal communication skills.
• Strong organizational and strategic thinking abilities.

Responsibilities

• Serve as the primary contact for clients in the ANZ region.
• Lead monthly client meetings and ensure timely follow-ups.
• Manage release communications and collaborate with stakeholders.

Skills

Communication

Leadership

Analytical Thinking

Problem Solving

Adaptability

Education

Bachelor's Degree in Business or relevant field

Job description

Who we are:

LIFELENZ is a rapidly growing team of 100+ mathematicians, engineers, designers, computer scientists, strategists and client success experts based in the U.S., Canada and Australia building a machine learning-based, advanced analytics workforce and human capital management platform. We have built and maintained over 20+ platforms over a 19-year period. We have won many awards for client delivery and collectively contributed to over 100+ global patents for complex software platforms. We have been funded over $20M USD as we deliver metrics that will unlock our Series B funding in early Q1 2026, providing us with significant capital to accelerate our growth & expansion across verticals and geographies while further driving our dominance in the US QSR Top Brands market.

Our mission is to create optimized outcomes for both employers and employees.

LIFELENZ is an automated workforce and human capital management platform solving challenges related to onboarding, sales & labour forecasting, scheduling & time clock/keeping, insights & reporting and labour law compliance. It uses machine learning to automatically self-tune and self-manage models to a particular store with hyper-local attributes. The technology approach and analytic methodologies used enable the distribution across large-scale centralized ownership and highly fragmented franchised ownership companies.

Purpose:

As a Manager or Director (based on experience) of Client Solutions for the ANZ region at LIFELENZ, you will serve as the primary point of contact for our clients, building trusted relationships and ensuring the successful adoption and ongoing value of our AI-optimized workforce management platform, purpose-built for the Quick Service Restaurant (QSR) industry.

In this role,you’ll oversee all aspects of client engagement—from discovery and implementation to ongoing support and growth. You’ll drive proactive communication, manage complex rollouts and change initiatives, and lead regular client calls and internal cross-functional meetings. As a product expert, you’ll align closely with clients to understand their business needs, support release readiness, guide feature adoption, and help integrate LIFELENZ into their day-to-day operations.

With deep platform knowledge and a strong grasp of industry trends,you’ll provide hands-on support, troubleshoot issues, triage and follow up on JIRA tickets, and contribute to training content, demos, and the creation of Statements of Work (SOWs). Your leadership will ensure an exceptional client experience that supports long-term satisfaction, retention, and growth.

Key accountabilities:

As Manager / Director of Client Solutions at LIFELENZ, you are a passionate and knowledgeable industry expert who brings operational insight and a strong customer-first mindset. You champion change management and lead clients through the successful adoption of forward-thinking software solutions tailored to the QSR industry.

With a relentless drive to master the LIFELENZ platform, you work to deeply understand our clients’ needs and ensure maximum platform adoption, satisfaction, and long-term retention. Your role is critical in shaping how our clients experience and benefit from LIFELENZ, directly influencing our success and impact across the QSR landscape.

Responsibilities include but is not limited to the following:

• Act as the main point of contact for our clients in the ANZ region, leading monthly and fortnightly client calls, setting & running agendas, and driving follow-ups and actions.

• Collaborate with stakeholders at all levels within the client organisation to enhance satisfaction, drive retention, and support strategic account growth.

• Triage and manage JIRA tickets, ensuring timely follow-up, resolution, and clear communication on product issues or requests.

• Lead and support client project work including discovery, change management, feature rollouts, and configuration updates.

• Manage release communications and processes by understanding client needs, attending product team meetings, testing new features, preparing release notes, and conducting live walkthroughs.

• Collaborate with the Implementation Team to project manage major rollouts and ensure on-time, in-scope delivery.

• Maintain a deep understanding of client environments through regular engagement and feedback, acting as a trusted advisor and product expert.

• Provide general product support and troubleshooting to both clients and internal teams, escalating as required.

• Create and maintain ANZ-specific training materials and deliver product demos or training sessions when needed.

• Support internal ANZ cross-functional client team meetings with structured agendas and action tracking to ensure seamless coordination across functions.

• Partner with Sales and Services to support our standardised offerings, prepare and refine SOWs, and enable pre-sales and onboarding success.

• Drive higher levels of client adoption and usage of the LIFELENZ platform, identifying opportunities for growth and expansion.

• Stay up to date on trends in workforce management and time & attendance to inform client conversations and align platform value.

Knowledge, Experience, Competencies

• Leadership experience in the QSRand/or Retail industries with a deep understanding of the QSR industry, including its dynamics, key players, and emerging trends.

• Excellent communication skills, with the ability to influence and build consensus at all levels of an organization.

• Strong organisational, analytical and strategic thinking abilities, with the capability to identify partnership opportunities and develop innovative solutions.

• Resilience in handling challenges and solve complex client problems.

• Be results-oriented and demonstrate integrity with a proven and consistent record of high performance.

• Ability to thrive in a fast-paced, entrepreneurial environment and adapt to changing priorities.

• Self-motivated, proactive, and able to work independently with minimal supervision.

• Exceptional written and verbal communication abilities, with a particular strength in delivering engaging and effective presentations both in-person and virtually.

• Travel as required to meet with Clients and attend industry events.
• Comfortable with autonomy, resourcefulness, and flexibility in a fast-paced environment.
  

And to be successful in LIFELENZ you would have to…

• Be an aspiring individual who enjoys variety and unpredictability in a role.
• Thrive in a fast-paced start-up environment
• Demonstrate tenacious problem-solving and critical thinking skills, attention to detail and a passion for driving efficient and scalable solutions / processes.
• Be a self-starter and naturally curious individual who thrives in a dynamic work environment on individual initiatives, and as part of a team.
  

LIFELENZ Values

As an employee at LIFELENZ, you are expected to operate in line with our workplace values:

• Customer Delight
• Innovate & Simplify
• Interconnected Teams
• Act Like an Owner
• Results Matter
• Pursue Excellence

Join our team today!