Client Solution Specialist

Safe Financial Group; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Job summary

A financial services provider in Queensland is looking for a motivated Consultant to join their team. This role involves assisting clients with debt management solutions, building strong relationships, and ensuring compliance. The ideal candidate will have a background in customer service or finance and a strong desire to help clients succeed. The position offers a supportive work environment with no weekend work and opportunities for professional growth.

Benefits

Free car parking on-site

Supportive and professional team environment

Ongoing training and mentoring

Qualifications

• Experience in customer service or finance is preferred.
• Confident in using computer systems and willing to learn.
• Ability to build respectful relationships with clients.

Responsibilities

• Consult with clients on financial solutions.
• Build relationships with clients from diverse backgrounds.
• Gather financial information to prepare proposals.
• Ensure compliance with agreements.
• Deliver outstanding customer service professionally.

Skills

Customer service

Finance Broking

Debt Management

Proactive mindset

Job description

Join a Team That’s Making a Real Difference!

Are you passionate about helping people get back on track financially? Do you have experience in customer service, finance, or debt solutions — and the drive to achieve results while genuinely supporting clients? If so, we want to hear from you!

Safe Debt Management, part of the Safe Financial group of companies, has been helping Australians overcome financial challenges for over 20 years. As a Licensed Finance Broker and Registered Debt Agreement Administrator with the Australian Financial Security Authority, we work with clients to become debt free through Informal Debt Agreements, Part IX Debt Agreements, and debt consolidation loans.

We’re looking for a motivated and detail-oriented Consultant to join our team. This is a fantastic opportunity to make a positive impact on people’s lives — without the pressure of hard selling.

What You’ll Be Doing

• Consult with clients to assess their situation and recommend the right informal debt management, part IX debt agreement or brokered loan solution
• Build respectful, non-judgmental relationships with people from all walks of life
• Gather financial information and supporting documents to prepare proposals
• Manage compliance requirements and ensure all agreements are realistic and sustainable
• Deliver outstanding customer service with a professional, supportive phone manner

About You

You may have experience in one or more of the following areas:

• Finance Broking / Credit Approvals
• Informal Debt Agreements
• Part IX Debt Agreements
• Insolvency or Hardship Solutions
• Debt collections

You’ll also bring:

• A target focussed attitude
• Confidence using computer systems and a willingness to learn quickly
• A proactive, team-oriented mindset with a genuine desire to help clients succeed

Why Join Us?

• Monday to Friday — no weekend work!
• Free car parking on-site
• Be part of a supportive, professional, and results-driven team that celebrates wins together
• Build a rewarding career in finance and debt solutions with clear growth pathways
• Access ongoing training, mentoring, and our Leading Teams program, designed to support both professional and personal development
• Take part in team-building activities and social events that make work enjoyable and strengthen connections
• The satisfaction of knowing your work has a real impact on people’s lives

Location

Our office is centrally located in Southport, with easy access to the tram line.

How to Apply

If this sounds like the next step in your career, we’d love to hear from you! To apply, please submit:

• A cover letter addressed to the Hiring Manager, Safe Debt Management, explaining:
• Why you’re interested in this role
• How your skills and experience match the key responsibilities
• An example of when you’ve helped a client or customer achieve a positive outcome

Only applicants who provide both a resume and a tailored cover letter will be considered.